A points failure between Epsom and Sutton the line towards Sutton is blocked. Trains running between these stations may be cancelled, delayed by up to 20 minutes or revised. Disruption is expected until 11:00.
Customer Advice
Southern trains between Epsom and London Bridge are being affected by a points failure.
How will this affect my journey?
- Southern trains from Epsom to London Bridge will terminate at Sutton. Cheam, Ewell East and Epsom will not be served
- Southern trains from London Bridge to Epsom are unaffected
- Southern trains between London Victoria and Dorking in both directions are unaffected
If you are on a London Bridge / Epsom service and require either Cheam, Ewell East or Epsom, you will need to change at Sutton for a Dorking / London Victoria service to complete your journey.
You can use your ticket at no extra cost on alternative Southern services to complete your journey.
The live departure boards can be found here.
You can view a live map of the network here.
You can also see the alternative route guide here.
Please check journey planners before travelling or alternatively, you can speak to a member of station staff or check station information screens for the latest updates.
Can you tell me more about the incident?
A points failure has been reported, and this is preventing trains from travelling from Cheam to Epsom.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another.
Network Rail will send their specialist Signalling and Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes trains have to stop completely, which can lead to trains on other routes also being held at stations or signals.
As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, Southern will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
âââââââCompensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.