A fault with the signalling system at Norwood Junction is causing disruption to journeys through this station. Trains running between East Croydon / West Croydon / Crystal Palace and New Cross Gate may be cancelled, delayed by up to 30 minutes, revised or diverted.
Disruption is expected until 10:00.
Customer advice
London Overground
A reduced service will run to / from West Croydon.
You may use your ticket on local buses via any reasonable route.
Southern and Thameslink
Service will be disrupted on the route through Norwood Junction to London Bridge until further notice. Those trains that do run through may be delayed by up to 30 minutes.
Service alterations
Southern services between Epsom and London Bridge are suspended.
Southern services between West Croydon and London Victoria will be diverted via Selhurst, not calling at Norwood Junction, Crystal Palace, Gipsy Hill, West Norwood or Streatham Hill.
Thameslink services towards Bedford are unable to call at London Bridge, instead running non stop between East Croydon and London Blackfriars.
Please leave an extra 30 minutes to complete your journey as you may have to change trains more often than normal, and check station screens and planners for the latest information.
Ticket acceptance
Your ticket will be accepted on the following, at no extra cost:
- London Buses between East Croydon and London Bridge
- London Underground between terminal stations
- Mutually on Thameslink and Southern between East Croydon and London Bridge
- Alternative Southern services between East Croydon and London Victoria
- London Overground between Crystal Palace and Highbury & Islington
Planning your journey:
The live departure boards can be found here.
You can view a live map of the network here.
You can also see the alternative route guide here.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here.
Can you tell me more about the incident?
Trains may be delayed due to a fault with a signal in this area. In this case, the signal is unable to show the normal coloured light indications to drivers, which means that your train will need to travel at reduced speed on this part of the network.
Railway signals are designed to warn drivers that they have to stop because the system can't yet confirm that the route ahead is clear. In most places, the signalling system will show a green light, or aspect, when the track is clear for a long distance ahead, and drivers will then be shown one or two yellow lights to warn them when they are approaching a red signal. This means that they can anticipate the amount of braking that's required to stop before they reach another train or any form of problem on the line.
Signalling runs on "fail safe" principles, so if the signals can't step through the usual colours, they will instead show a more restrictive colour - for example, yellow instead of green. This means drivers will be expecting to come to a stop, but in fact, the route ahead may still be clear. This leads to delays whilst trains proceed more slowly than usual.
The signalling system is maintained by Network Rail, and staff working closely with them to diagnose the fault and make sure it is fixed as quickly as possible.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.