A points failure between East Croydon and Oxted means trains between East Croydon and East Grinstead / Uckfield may be delayed by up to 30 minutes, cancelled or revised.

Disruption is expected until 23:00.

Customer Advice

Services are unable to run between East Croydon and Oxted until further notice. This is affecting services that run to/from both East Grinstead and Uckfield.

Please delay your journey until later once the line has reopened. If you do travel now then your journey will take longer than usual, so you'll need to allow plenty of extra time.

Planning your journey:

Live departure boards can be found here.

You can view a live map of the network here. You can also use Southerns app to find up-to-date information.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from travelling on this route.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

Network Rail have sent their specialist Signalling & Telecoms teams to site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, Southern will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.