A points failure between Basingstoke and Reading means that some lines are blocked. Trains running between these stations may be cancelled, delayed or revised.
Disruption is expected until 12:00.
Customer advice
CrossCountry
You may use your ticket on Great Western Railway services between Basingstoke and Reading, please note Great Western Railway are also affected by this disruption.
Great Western Railway
You may use your ticket on CrossCountry services via any reasonable route. please note CrossCountry are also affected by this disruption.
You may use your ticket, including advance tickets on a later train today.
If you require any further assistance or information please speak to a member of train crew or station staff. Alternatively please use station help points where provided.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.