A fault on a train between Crowborough and Uckfield means that all lines are currently bocked. As a result, trains running between these stations may be delayed by up to 20 minutes.
Disruption is expected until 17:15.
Customer Advice
If you are travelling now, your journey may take up to 20 minutes longer than usual.
Please check journey planners and station information boards before you travel, and allow extra time to reach your destination.
Live departure boards can be found here and you can check the live map here to see if your journey has been affected.
You can also use the Southern app to find up-to-date travel information.
Can you tell me more about the incident?
We've had a report of a fault on a train in the Uckfield area, which is now causing delays to other services travelling to and from this station.
Normally, when a train fault occurs, our crews gather details and report it to our Fleet teams. If possible, the defect will be fixed promptly, and Southern get the train on the way. Our initial steps are designed to take around 10 minutes.
However, sometimes the fault cannot be fixed in this time frame. In this case, wherever possible, the train will be taken out of use and sent to a depot. This does take additional time, as the crew will need to ensure everyone's managed to leave the train.
If this can't be done either, specialist engineers will be sent to the site, known as "fitters". Fitters are based in key locations around the network, 24 hours a day, and are able to attend anywhere on our routes. Once they are on-site, Southern will monitor progress updates, and ensure that the railway can be reopened as promptly as possible.
Until the defective train can be moved, teams will try to find a way to get other trains around the issue. This depends on how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on our major routes, but not always. We'll work with Network Rail's controllers to decide how many more trains can be sent through the area, and if this isn't possible, staff will see what alternative solutions are available to help you continue your journey.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.