Stoke-on-Trent Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 00:00
    Saturday - 05:30 to 23:30
    Sunday - 07:30 to 00:00
  • Accessible Taxis

    By the North end of platform 1

  • Helpline No
  • Helpline Contact Details

    08000 158 123 (08000 158 124 Textphone)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    This station has step-free access to all platforms / the platform

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SOT.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here (http://www.bromptonbikehire.com/docks/2323-stoke) for more information.
  • Location

    all platforms

  • Note

    The cycle hub on Platform 1 has space for 63 cycles.  There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

    63 spaces in platform 1 cycle hub

    14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

    12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)

  • Sheltered YES Yes
  • Spaces 88
  • Type
    Compounds
    Lockers
    Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Parking 1:
    

    For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Address:
    Car Park Number 1
    Station Road
    Stoke On Trent
    ST4 2AA
    
    Operator Name: Avanti West Coast
    Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
    Spaces: 157
    Charges:
    Daily: £12.50
    Monthly: £132.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £6.50
    Sunday: £6.50
    Note:

    For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    

    For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Address:
    Car Park Number 2
    Station Road
    Stoke On Trent
    ST4 2AA
    
    Operator Name: Avanti West Coast
    Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
    Spaces: 24
    Charges:
    Daily: £12.50
    Monthly: £132.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £6.50
    Sunday: £6.50
    Note:

    For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    

    For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Address:
    Car Park Number 3
    Station Road
    Stoke on Trent
    ST4 2AA
    
    Operator Name: Avanti West Coast
    Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
    Spaces: 308
    Charges:
    Daily: £12.50
    Monthly: £132.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £6.50
    Sunday: £6.50
    Note:

    For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Number Accessible Spaces: 15
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    

• Priority Lounge Information
  • First Class Lounge: Note

    There is currently no First Class lounge at this station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

• Station Location & Directions
  • Latitude 53.00799558
  • Longitude -2.180988926

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 05:45 to 21:00
    Saturday - 10:00 to 18:00
    Sunday - 12:00 to 20:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property
    Operator Name: Avanti West Coast Lost Property
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Customers are encouraged to approach a member of station staff with any customer information enquiry. 
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:55 to 20:00
    Saturday - 06:25 to 19:30
    Sunday - 08:55 to 20:30

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines can be found in the booking hall.
  • Penalty Fares VT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail replacement coach services can be found at the front of the station.