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Grand Central services will not run August 24 & August 25

Please be aware that Grand Central services will not be running on August 24 and 25 due to essential engineering works taking place at King's Cross station. Additionally, an amended service will be in operation on Friday August 23 and Monday August 26. Services are expected to be busy during these periods so we are advising all customers not to travel over the Bank Holiday Weekend.

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Last updated 09:47 am, Monday 19/08

Information for customers who booked travel before June 19 and need to amend their travel date

If you purchased a ticket through grandcentralrail.com prior to June 19th 2019 and need to amend it, please click here.

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Last updated 20:43 pm, Tuesday 18/06

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London Paddington

London Paddington

London Paddington station
Praed Street
London
Greater London
W2 1HQ

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Ticket office opening hours:

Monday - Sunday - open 24h

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Sunday - open 24h
    • Accessible Taxis All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
    • Helpline No
    • Helpline Contact Details 0800 1971329
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
    • Impared Mobility Set Down

      There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance.  on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. 

    • National Key Toilets Accessible toilets are located on Platforms 1 & 12
    • Step Free Access

      Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

      All exits in the station are able to be accessed by disabled passengers.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
  • Ticketing Services & Information
    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Penalty Fares GW
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Ticketing Hours
    • Ticket Office Hours Monday - Sunday - open 24h
  • Subway/transit
    • Metro: Availability YES Yes
    • Metro: Note Tube Lines.
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers YES Yes
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 0330 024 0215

      Operator Name: Excess Baggage Company
    • Lost Property: URL http://www.lostproperty.org/locations.php
    • Customer Service Note Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0330 024 0215
    • Staffing Level YES Yes
  • Station Seating Areas
    • First Class Lounge Hours Monday - Friday - 05:00 to 23:30
      Saturday - 05:00 to 21:00
      Sunday - 10:00 to 23:30
  • Station Location & Directions
    • Latitude 51.51645141
    • Longitude -0.176844743
  • Airport
    • Availability YES Yes
    • Note Heathrow Express service from Plat 6/7, Heathrow Connect service from Plat 12.
  • Priority Lounge Information
    • First Class Lounge: Note

      Located

      Platform 1.

      Tickets Accepted

      All First Class.

      Facilities

      The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

      The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

      There is a large screen TVs showing Sky News and also a departures board showing train times.

      The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

      There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

      Refreshments

      Bar offering complimentary refreshments.

      Wi-Fi 

      Available.

      Showers

      No.

      Concessions for Standard Class sleeper customers

      Yes.

       

  • Parking
    • Car Parking Details Parking charges 
      Phone number: 0345 165 2030

      Address:
      APCOA
      Car Park
      Paddington Station
      W2 1HQ

      Operator Name: A P C O A Parking ( U K) Limited
      Name: Station Car Park
      Spaces: 152
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 7
      Accessible Spaces Note: Parking is chargeable for all vehicles
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Station Amenities: Wi-Fi Find WiFi Hotspots around London Paddington station (http://www.btwifi.com/find/)
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note Located on the concourse
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note There are Santander hire cycles available near this station. 
    • Location On platform 8/9 and 10
    • Note Spaces on platform 8 and 9 have unrestricted access for all station users. Spaces on platform 10 are for season ticket holders who must be registered. (330 spaces on platform 10)
    • Sheltered YES Yes
    • Spaces 682
    • Type
      Compound
      Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Buses can be found on near by streets. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here (http://www.tfl.gov.uk/modes/buses/?cid=fs013) (http://www.tfl.gov.uk/modes/buses/?cid=fs013) All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also kneel to reduce the step-up from the pavement. More info can be found on Transport for Londons website here (https://www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs) (http://www.tfl.gov.uk/modes/buses/?cid=fs013) (http://www.tfl.gov.uk/modes/buses/?cid=fs013)
  • Baggage Services
    • Left Luggage: Available YES Yes
    • Left Luggage: Phone Phone number: 020 3468 4709

      Operator Name: Excess Baggage Company
    • Left Luggage: URL https://www.excess-baggage.com/
  • Taxi Information
    • Availability YES Yes
    • Note The taxi deck is now situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level for a new covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis
  • Other transportation
    • Cycle Hire YES Yes
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