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Grand Central services will not run August 24 & August 25

Please be aware that Grand Central services will not be running on August 24 and 25 due to essential engineering works taking place at King's Cross station. Additionally, an amended service will be in operation on Friday August 23 and Monday August 26. Services are expected to be busy during these periods so we are advising all customers not to travel over the Bank Holiday Weekend.

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Last updated 09:47 am, Monday 19/08

Information for customers who booked travel before June 19 and need to amend their travel date

If you purchased a ticket through grandcentralrail.com prior to June 19th 2019 and need to amend it, please click here.

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Last updated 20:43 pm, Tuesday 18/06

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Hartlepool

Hartlepool

Hartlepool station
Station Approach
Hartlepool
County Durham
TS24 7ED

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Ticket office opening hours:

Monday - Friday - 07:00 to 18:25
Saturday - 07:00 to 18:25
Sunday

  • YES Waiting room
  • YES Ticket machine
  • NO Toilet
  • YES Impaired Access Staff

Hartlepool train station is located just a short walk from the town centre and is moments from the seafront. Trains to Hartlepool station depart from a number of major cities in the North-West including Sunderland, York and Newcastle. Services also run to and from London King’s Cross in under 3 hours.

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • First Class Lounge No
    • Help Points No
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - open 24h
    • Impaired Access Staff Help Hours Monday - Friday - 06:35 to 13:05
      Saturday - 07:25 to 13:55
      Sunday
    • Booking Office Counter

      staff will come out of the office to assist

    • Customer Help Point none
    • Helpline YES Yes
    • Helpline Contact Details 0800 138 5560
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate

      Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. 

    • Impared Mobility Set Down

      Step free access from car park to station entrance

    • Step Free Access

      There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
  • Rental Car
    • Availability No
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On main platform near exitAccepts cards only
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 07:00 to 18:25
      Saturday - 07:00 to 18:25
      Sunday
  • Subway/transit
    • Metro: Availability No
  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room YES Yes
    • Lost Property Phone number: 0333 222 0125
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Lost Property Number 0333 222 0125
    • Staffing Level YES Yes
  • Station Hours
    • Station Hours

      SATURDAY
      07:25:00 - 18:00:00
      WEEKDAYS
      07:25:00 - 18:00:00

  • Station Location & Directions
    • Latitude 54.68676301
    • Longitude -1.207310059
  • Restrooms
    • Toilets No
    • Baby Change No
    • Toilets Note The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office.
  • Parking
    • Car Parking Details Email: [email protected]
      Phone number: 0800 200 6060

      Operator Name: Local Council - 70 spaces
      Name: Station Car Park
      Spaces: 0
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: £Fee Payable
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Accessible Car Park Equipment: Yes
      Cctv: No
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Other transportation
    • Rail Replacement Services

      Replacement transport will pick up/drop off at the station front.

  • Other amenities
    • Tourist Information Office No
    • Waiting Room YES Yes
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location on platform
    • Sheltered no
    • Spaces 8
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Busline 0871 200 2233
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Alternative Station Code
    • National Location Code HPL
    • Sixteen Character Name HARTLEPOOL.
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