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Hartlepool

Hartlepool

Hartlepool station
Station Approach
Hartlepool
County Durham
TS24 7ED

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Ticket office opening hours:

Monday - Friday - 07:00 to 18:25
Saturday - 07:00 to 18:25
Sunday

  • YES Waiting room
  • YES Ticket machine
  • NO Toilet
  • YES Impaired Access Staff

Hartlepool train station is located just a short walk from the town centre and is moments from the seafront. Trains to Hartlepool station depart from a number of major cities in the North East including Sunderland, York and Newcastle. Services also run to and from London King’s Cross in under 3 hours.

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • First Class Lounge No
    • Help Points No
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - open 24h
    • Impaired Access Staff Help Hours Monday - Friday - 06:35 to 13:05
      Saturday - 07:25 to 13:55
      Sunday
    • Booking Office Counter

      staff will come out of the office to assist

    • Customer Help Point none
    • Helpline YES Yes
    • Helpline Contact Details 0800 138 5560
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate

      Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. 

    • Impared Mobility Set Down

      Step free access from car park to station entrance

    • Step Free Access

      There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
  • Rental Car
    • Availability No
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On main platform near exitAccepts cards only
    • Penalty Fares NT
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: No
      More information at www.northernrailway.co.uk/smart
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 07:00 to 18:25
      Saturday - 07:00 to 18:25
      Sunday
  • Subway/transit
    • Metro: Availability No
  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room YES Yes
    • Lost Property Phone number: 0333 222 0125
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Lost Property Number 0333 222 0125
    • Staffing Level YES Yes
  • Station Hours
    • Station Hours

      SATURDAY
      07:25:00 - 18:00:00
      WEEKDAYS
      07:25:00 - 18:00:00

  • Station Location & Directions
    • Latitude 54.68676301
    • Longitude -1.207310059
  • Restrooms
    • Toilets No
    • Baby Change No
    • Toilets Note The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office.
  • Parking
    • Car Parking Details Email: [email protected]
      Phone number: 0800 200 6060

      Operator Name: Local Council - 70 spaces
      Name: Station Car Park
      Spaces: 0
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: £Fee Payable
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Accessible Car Park Equipment: Yes
      Cctv: No
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Other transportation
    • Rail Replacement Services

      Replacement transport will pick up/drop off at the station front.

  • Other amenities
    • Tourist Information Office No
    • Waiting Room YES Yes
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location on platform
    • Sheltered no
    • Spaces 8
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Busline 0871 200 2233
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Alternative Station Code
    • National Location Code HPL
    • Sixteen Character Name HARTLEPOOL.
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