Hartlepool

• YES Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:35 to 13:05
    Saturday - 07:25 to 13:55
    Sunday
  • Booking Office Counter

    staff will come out of the office to assist

  • Customer Help Point none
  • Helpline YES Yes
  • Helpline Contact Details 0800 138 5560
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. 

  • Impared Mobility Set Down

    Step free access from car park to station entrance

  • Step Free Access

    There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Rental Car
  • Availability No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On main platform near exitAccepts cards only
  • Penalty Fares NT
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    More information at www.northernrailway.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 18:25
    Saturday - 07:00 to 18:25
    Sunday

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0333 222 0125
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 0333 222 0125
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    SATURDAY
    07:25:00 - 18:00:00
    WEEKDAYS
    07:25:00 - 18:00:00

• Station Location & Directions
  • Latitude 54.68676301
  • Longitude -1.207310059

• Restrooms
  • Toilets No
  • Baby Change No
  • Toilets Note The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office.

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Local Council - 70 spaces
    Name: Station Car Park
    Spaces: 0
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £Fee Payable
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Rail Replacement Services

    Replacement transport will pick up/drop off at the station front.

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location on platform
  • Sheltered no
  • Spaces 8
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code HPL
  • Sixteen Character Name HARTLEPOOL.