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You’ll find everything you need for a comfortable trip at Hartlepool train station. Whether you’re heading home or going away for a few days, the essential services available here are designed to make sure you have an easy, fuss-free journey. Plus, with connections across the North East and beyond, rail travel from Hartlepool station is the perfect way to get where you need to be.

Wherever you’re going to or coming from, Grand Central Hartlepool trains will keep you happy en route to your destination. The onboard services and wallet-friendly fares also help ensure you get the most out of your train trip.

Read on for information about Hartlepool rail station, including the main facilities, opening times and how to book your tickets. We’ve rounded up everything you need to know before you hop on board. If you can't find the information your looking for, you can head to the National Rail Enquiries website for further information.

Where is Hartlepool station?

Hartlepool train station is in the centre of the port town, making it ideally located for those who want to get some retail therapy. You could also enjoy the culture at Hartlepool Art Gallery or the local history at the National Museum of the Royal Navy, which is a short 10-minute walk from the station. 

It’s also close to several hotels. So, if you’re staying over, you have plenty of places to choose from and can easily make your train back home.

How do I buy tickets at Hartlepool station?

There’s a ticket office and ticket machine available, so it’s easy to buy and collect tickets when you get to the station. However, if you’re searching for cheaper travel options, you’re more likely to bag a bargain for your Hartlepool trains if you buy in advance.

You can choose from several types of tickets. The one that offers the best value for you will depend on how flexible you can be about when you make your journey. When planning your travel to or from Hartlepool rail station, you’ll find that the main ticket types are Advance, Anytime and Off-peak.

Advance tickets could be perfect if you’re trying to stick to a budget. They get you cheaper rail fares when you book ahead and know the time and date you want to travel.

Should you need to be a little more flexible about when you take the train, Anytime tickets can be used on any valid service. If you can travel outside of busy commuter times, select an Off-peak train ticket. These are valid for times outside the rush hour and are usually cheaper than Anytime tickets, making them a cost-effective way to get where you’re going.

There are even more ways to save when you choose Grand Central. Multi-buy and Group Travel discounts are available on your Hartlepool train travel, enabling you to pick up cheaper tickets.

What are the ticket office opening hours?

If you’re planning on visiting the ticket office at Hartlepool station, the current opening times are:

Monday - Saturday 07:00 to 18:20

Sunday Closed

Where do I catch my train? 

It can be helpful to know in advance where to go when you’re at Hartlepool station so you can easily find your platform. No matter the destination or the direction you’re travelling in, most of the trains that come in and out of the town use platform 1. This can be easily accessed through the ticket hall, which is located on Lynn Street, or via the car park.  

What services and facilities are there at Hartlepool train station?

Hartlepool Train Station

What are Hartlepool train station's opening hours?

Hartlepool station opening hours are:

07:25:00 - 18:00:00
07:25:00 - 18:00:00

Ticket office opening hours:

Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30


Hartlepool station
Station Approach
County Durham
TS24 7ED


Ticket office opening hours:

Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points No
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - open 24h
    • Impaired Access Staff Help Hours Monday - Friday - 06:35 to 13:05
      Saturday - 07:25 to 13:55
    • Accessible Taxis

      You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

    • Booking Office Counter

      staff will come out of the office to assist

    • Customer Help Point none
    • Helpline YES Yes
    • Helpline Contact Details

      0800 138 5560 text relay 18001 0800 138 5560

    • Helpline Contact URL
    • Impared Access Ticket Gate

      Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

    • Impared Mobility Set Down

      Step free access from car park to station entrance

    • Step Free Access
      • Category A Station

      There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

      To find our more about travelling around this station, please see the 360 map click here

      Coverage: whole Station
    • Step Free Access Coverage Whole Station
  • Alternative Station Code
    • National Location Code HPL
    • Sixteen Character Name HARTLEPOOL.
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Busline 0871 200 2233
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location

      Platform 2

    • Sheltered No
    • Spaces 8
    • Type Stands
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Other amenities
    • Tourist Information Office No
    • Waiting Room No
    • Waiting Room Open Note

      Closed until further notice

  • Other transportation
    • Rail Replacement Services

      Replacement transport will pick up/drop off at the station front.

  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station ( )
    • Telephone: Usage Type Cards And Coins
  • Parking
    • Car Parking Details Email: [email protected]
      Phone number: 0800 200 6060

      Operator Name: Local Council - 70 spaces
      Name: Station Car Park
      Spaces: 0
      Daily: £0.00

      Number Accessible Spaces: 0
      Accessible Car Park Equipment: Yes
      Cctv: No
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
  • Rental Car
    • Availability No
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note

      These toilets are available during ticket office opening hours using a RADAR Key

  • Station Location & Directions
    • Latitude 54.68676301
    • Longitude -1.207310059
  • Station Hours
    • Station Hours

      07:25:00 - 18:00:00
      07:25:00 - 18:00:00

  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property Phone number: 08002006060
    • Lost Property: URL
    • Lost Property Number 08002006060
    • Staffing Level YES Yes
  • Subway/transit
    • Metro: Availability No
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 07:00 to 13:30
      Saturday - 07:00 to 13:30
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On main platform near exitAccepts cards only
    • Penalty Fares NT
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: No

      More information at

Where can I park?

There’s a car park at Hartlepool train station that’s council-run and has 70 spaces. If you’re coming by bike, there are eight cycle storage spaces at the station. These are stands and they’re located on the platform.

Travelling from Hartlepool station with Grand Central

What facilities are available on Grand Central trains?

Our outstanding onboard facilities deliver a comfortable and enjoyable train journey, whether you’re travelling for 10 minutes or two hours. On your Hartlepool train, you can tuck into something from our onboard menu, which includes a selection of hot and cold drinks, sandwiches and snacks.

There’s also free Wi-Fi available throughout the train. If you plan on catching up with work, listening to a podcast or relaxing with an audiobook, you can easily do all three without using your valuable mobile data.

Do you want to stretch out? Indulge in a First Class ticket and take a seat in our large reclining chairs. You can also enjoy the extra legroom and complimentary snacks and drinks.

How do I find Grand Central services at Hartlepool rail station?

To find Grand Central services to and from Hartlepool station, use our journey planner. This shows you the train schedule so you can work out when you want to travel. Search for the  logo when planning your trip for an at-a-glance guide to our services. Once you’ve found the one you want, follow the steps and book your travel.

You’ll be asked to tell us how you want to receive your tickets. We can get them to you by e-ticket or post, or you might decide to collect your tickets from the machine at the station – they’ll be ready and waiting for you on the day of your journey.

At this point in the booking process, you’ll be asked to reserve a seat. Seat reservations are needed on all our trains, so follow this step of the booking process.

From there, select the ‘Continue’ button and have a read through your journey details. When you’re sure it’s all correct, all you’ll need to do is pay and you’ll be booked on your Hartlepool train.

Hartlepool train station FAQs

How often do trains run from Hartlepool station?

Trains arrive at and depart Hartlepool station throughout the week. There might not be as many during the weekends and bank holidays, so download our train timetables to keep up with the latest arrivals and departures.

Are there toilets at Hartlepool station?

No, there are no toilets available. There is an accessible National Key toilet, however. The key is available from the ticket office.

How accessible is Hartlepool station?

There are impaired access ticket machines and gates available, with trained staff on hand to help. A ramp is available for access to the train and there is also step-free access from the car park to the station entrance. This is a Category A station, which means there’s only one platform and no major access concerns.

Live train arrivals and departures

Get real-time updates and information for train departures and arrival times at Hartlepool station. These updates are provided by National Rail Enquiries, using the latest information from across the rail network.

Check now

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