Bristol Temple Meads Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 01:30
    Saturday - 05:30 to 01:30
    Sunday - 08:00 to 01:30
  • Accessible Taxis

    Accessible taxis are available

  • Accesible Ticket Machine

    Accessible ticket machines are located at the station entrance by the ticket office.

  • Booking Office Counter

    Please request staff assistance.

  • Helpline No
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.

  • National Key Toilets

    Radar Key available from station staff.

  • Step Free Access

    Lifts to all platforms and facilities. Ticket office is also step free.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Situated by the ticket office.
  • Penalty Fares GW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 21:30
    Saturday - 06:15 to 21:30
    Sunday - 06:45 to 21:30

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 000 125
    
    Operator Name: Great Western Railway - For details visit: https://www.gwr.com/help-and-support/lost-property
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
  • Lost Property Number 03457 000 125
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.44914299
  • Longitude -2.581322795

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Ladies, Gents and Baby Change are located in the Passenger Subway. The Baby Change is located next to the Ladies Toilets. An additional Baby Change facility is also located in the Accessible Toilet on Platform 13/15. 

    Accessible Toilets are located on Platform 3 by the Help Desk and on Platform 13/15. 

    Additional Ladies Toilets are located on Platform 10/12.

• Airport
  • Availability YES Yes
  • Note A dedicated Airport Flyer bus service connects BristolTemple Meads and Bristol Airport, with the journey taking approximately 25 minutes. Buses operate 24 hours a day and at peak times, leaves up to every 8 minutes. The Airport Flyer can be found on the station forecourt. To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors. For more information, including timetables and ticket prices, please click here. (https://flyer.bristolairport.co.uk/)

• Parking
  • Car Parking Details Phone number: 0345 165 2030
    
    Operator Name: A P C O A Parking ( U K) Limited
    Name: Station Car Park
    Spaces: 374
    Charges:
    Daily: £14.30
    Weekly: £100.10
    Monthly: £268.00
    ThreeMonthly: £504.00
    Annual: £1,463.00
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    Accessible ticket machine is available at the car park. Step free access from the car park to the station

    
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.apcoa.co.uk

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Free Wi-fi powered by  The_Cloud (http://www.thecloud.net)
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Waiting Room Note

    Waiting Rooms are located on Platform 5/7 and on Platform 13/15

• Mail and Express Services
  • Post Box: Note

    The Post Box is located by the main gateline

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Brompton Dock 0208 232 3931 www.bromptondock.co.uk
  • Location

    The main storage location for bikes is at The Friary at Temple Quay, just to the right of the ramped exit from the long stay car park.

    A limited bike storage location can be found on Station Approach by Queen Anne's Gate.

    There is no longer any bike storage inside the station.

  • Note

    Please note cycles can be carried on our trains free of charge.

  • Sheltered YES Yes
  • Spaces 450
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Buses can be found on the station forecourt and on the main road Temple Gate, situated at the bottom of Station Approach road.To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors. To reach Temple Gate; follow the footpath to the bottom of Station Approach. Bus stops are situated on both sides of Temple Gate. Information on bus services, including city centre map, timetables and live service information can be found in the ticket hall. Ferry services connecting Bristol city centre can be found at Temple Back East. To reach the landing stage; exit through the ticket barriers, walk through the ticket hall, and exit through the side entrance marked for The Friary. Information to plan your onward journey is available in a printable format here. (http://www.traveline.info/)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code BRI
  • Sixteen Character Name BRISTOL TEMPLE M

• Taxi Information
  • Availability YES Yes
  • Note The taxi rank is available on the station forecourt. If yourequire an accessible taxi please approach a member of staff for assistance. To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.