Berkhamsted

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 19:00
    Sunday - 08:00 to 17:00
  • Accessible Taxis Accessible taxis are available
  • Accesible Ticket Machine

     There is a Ticket Vending Machine at each station entrance.

  • Booking Office Counter

    Booking clerk would go out side and serve the customer

  • Helpline YES Yes
  • Helpline Contact Details 0800 0248997 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Level access to Booking Hall and Subway

  • National Key Toilets The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.
  • Step Free Access

    Level access to booking hall and subway and to platforms via the lifts.

    Alternatively, 22 steps to Platform 1. Ramp then 22 steps or stair lift to Platform 3 (staff assistance only) and 2 steps or ramp to Platform 2. 24 steps to Platform 4, or step free via street and car park, and then via ramp. Step free route between Platforms 2 and 3 and Platform 4 is 150m. 16 steps down from car park to subway entrance via direct route.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
    All of our trains have ramps on board that our conductors are trained to use.

    We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

      Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note The toilets are located in the Waiting Room on Platform 4. The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note 3 Card only Ticket Vending Machines available at the station entrance.
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 19:00
    Sunday - 08:00 to 17:00

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note line-height: 16.8pt; name=_Hlk506456382 lang=EN Please contact our Contact Centre team on: margin: 0px; background-clip: border-box; background-origin: padding-box; background-size: auto;0333 311 0006. margin: 0px; lang=EN Who are open during thefollowing times: line-height: 16.8pt; margin: 0px; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Berkhamsted is accredited by the Secure Station Scheme**
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.76313738
  • Longitude -0.562005134

• Parking
  • Car Parking Details Website: https://uk.parkindigo.com/en/west-midlands-trains
    Email: [email protected]
    Phone number: 0330 1235 247
    
    Operator Name: Indigo
    Name: Station Car Park
    Spaces: 395
    Charges:
    Off-peak: £4.80
    PerHour: N/A
    Daily: £7.30
    Weekly: £28.80
    Monthly: £109.00
    ThreeMonthly: £225.00
    SixMonthly: N/A
    Annual: £869.00
    Saturday: £4.80
    Sunday: £4.80
    
    Number Accessible Spaces: 9
    Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

    
    Cctv: No
    Open:
    - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location station forecourt
  • Sheltered no
  • Spaces 98
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BKM.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxi free phone on forecourt

• Other transportation
  • Rail Replacement Services

    Rail replacement buses will use the public bus stops on either side of High Street, near the front of the station