Right-time arrival
PPM is a measure of the number of services, as a percentage, that arrived at all stations on the services we operate within specific timeframes.
The graph of the most recent period's performance is as follows:
(01/04/2025 - 26/04/2025):
Passenger information during disruption
Grand Central knows that the flow of information about train services experiencing disruption is a priority for customers and it is an area we focus on.
The rail industry has produced an Approved Code of Practice (ACoP) which sets out high-level guidance and good practice in providing information to customers during disruption. Grand Central uses this Code of Practice as a framework for delivering timely, correct and consistent information to customers during major disruption/delays so that they can make well-informed travel decisions.
For more information please view our ATOC Approved Code of Practice for Passenger Information During Disruption.
You can read more about our approach in our Passenger information during disruption Delivery Plan and our annual progress plan on the Rail Industry Action plan to improve the provision of passenger information during disruption.