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Elmers End Train Station

Elmers End Train Station

Elmers End

Elmers End station

Elmers End Road
Elmers End
Greater London
BR3 4EJ

Ticket office opening hours:

Monday - Friday - 06:10 to 19:30
Saturday - 06:10 to 19:30
Sunday

GET DIRECTIONS

Elmers End at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate No
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 19:50
      Saturday - 06:00 to 19:50
      Sunday - 08:00 to 16:00
    • Accessible Taxis

      Accessible taxis are available to book

    • Accesible Ticket Machine

      station forecourt

    • Booking Office Counter

      Counters can be raised or lowered to suit all customers

    • Customer Help Point On platform
    • Helpline No
    • Helpline Contact Details

      0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524


    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note

      *Helpline closed on Christmas Day

    • National Key Toilets

      Platform 1 - Available during staffing hours. This toilet is stoma friendly

    • Nearest Stations with Facilities LEW
    • Step Free Access

      Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London from station forecourt. Step free access to platform 2 for services away from London via Tesco car park. Step free Interchange between platforms via road (steep) is in excess of 600 metres. Step access between platforms via footbridge.


      Coverage: partial Station
    • Step Free Access Coverage Whole Station
  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/ELE.pdf)
  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV No
    • Location

      Station forecourt

    • Note

      You may leave your cycle in the rack provided however you do so at your own risk.

    • Sheltered YES Yes
    • Spaces 16
    • Type Stands
  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Elmers End station (http://btopenzone.hotspot-directory.com)
    • Telephone: Usage Type Cards And Coins
  • Parking

    • Car Parking Details

      From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50


      Email: general.enquiries@apcoa.com
      Phone number: 0330 333 9232

      Operator Name: A P C O A Parking
      Name: Station Car Park
      Spaces: 108
      Charges:
      Off-peak: £6.40
      Daily: £7.10
      Weekly: £29.80
      Monthly: £109.70
      ThreeMonthly: £311.30
      SixMonthly: £626.00
      Annual: £1,119.00
      Saturday: £5.40
      Sunday: £4.00
      Note:

      Off peak evening rate (after 18:00) - £3.00



      Number Accessible Spaces: 5
      Accessible Spaces Note:

      Parking is free for disabled customers displaying a valid Blue Badge in any car parking space


      Accessible Car Park Equipment: No
      Cctv: Yes
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Restrooms

    • Toilets YES Yes
    • Baby Change No
    • Toilets Note

      Platform 1 - Available during staffing hours

  • Station Location & Directions

    • Latitude 51.39830239
    • Longitude -0.049428828
  • Station Information

    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room YES Yes
    • Lost Property Phone number: 0345 322 7021

      Operator Name: Southeastern Customer Services
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note 0345 322 7021
    • Information Systems DepartureScreensAnnouncements
    • Lost Property Number 0345 322 7021
    • Staffing Level YES Yes
  • Subway/transit

    • Metro: Availability YES Yes
    • Metro: Note Tram link
  • Ticketing Hours

    • Ticket Office Hours Monday - Friday - 06:10 to 19:30
      Saturday - 06:10 to 19:30
      Sunday
  • Ticketing Services & Information

    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On way in to access trains
    • Oyster Notes

      Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

    • Penalty Fares SE
    • Smartcard Notes www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed southeastern ticket offices.

      ">Smartcard Issued: Yes
      Smartcard Validator: Yes

       Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

  • Other transportation

    • Rail Replacement Services wins.remove.sticky).
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Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.