The Hawthorns Train Station
The Hawthorns Train Station
The Hawthorns
The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB
Ticket office opening hours:
Mon,Tue,Wed,Thu - 07:00 to 13:00
Friday - 07:00 to 17:00
Saturday - 09:00 to 16:00
Sunday
The Hawthorns at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines No
- Induction Loop No
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
-
Impaired Access Staff Help Hours
Mon,Tue,Wed,Thu - 07:00 to 13:00
Friday - 07:00 to 17:00
Saturday - 09:00 to 16:00 -
Accessible Taxis
Accessible taxis are not available
- Customer Help Point On both platforms
- Helpline YES Yes
-
Helpline Contact Details
0800 0248998
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Step Free Access
https://www.orr.gov.uk/media/10955
the assistance meeting point is at the ticket office during available opening times. when station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. when the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
coverage: whole station">This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Coverage: whole Station - Step Free Access Coverage Whole Station
-
Staff Help
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
-
Helpline Open Note
24 hours, 7 days a week (except Christmas Day and Boxing Day)
-
Baggage Services
- Left Luggage: Available No
-
Left Luggage: Phone
Operator Name: None - Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/THW.pdf)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
-
Note
Cycle storage lockers are available upon application.
- Sheltered No
- Spaces 20
-
Type
Stands
Lockers
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around The Hawthorns station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Parking
- Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change No
-
Toilets Note
The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
-
Station Location & Directions
- Latitude 52.50538276
- Longitude -1.964007294
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property No
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi No
- Waiting Room No
-
Lost Property
Operator Name: None - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note line-height: 16.8pt; lang=EN Please contact our Contact Centreteam on: 0333 311 0039. lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **The Hawthorns Station is accredited by the Secure Station Scheme**
- Information Systems DepartureScreensAnnouncements
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Mon,Tue,Wed,Thu - 07:00 to 13:00
Friday - 07:00 to 17:00
Saturday - 09:00 to 16:00
Sunday
-
Ticket Office Hours
Mon,Tue,Wed,Thu - 07:00 to 13:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
- Customer Service Note
- Penalty Fares LM
-
Smartcard Notes
Smartcard Issued: No
Smartcard Validator: No
-
Taxi Information
- Availability YES Yes
- Note Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
-
Other transportation
-
Rail Replacement Services
please click here for walking directions from the station to the rail replacement bus stop.
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Rail replacement vehicles will operate from the bus stops on Halfords Lane, adjacent to the station car park.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
-
Rail Replacement Services
please click here for walking directions from the station to the rail replacement bus stop.
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Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.