London Charing Cross Train Station
London Charing Cross Train Station
London Charing Cross
London Charing Cross station
The Strand
London
Greater London
WC2N 5HF
Ticket office opening hours:
Monday - Sunday - open 24h
London Charing Cross at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
TUESDAY
09:00:00 - 12:00:00 -
Accessible Taxis
Accessible taxis are located outside the front of the station
-
Accesible Ticket Machine
On the concourse in front of the ticket office.
-
Booking Office Counter
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
- Customer Help Point YES Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
- Helpline No
-
Helpline Contact Details
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Impared Access Ticket Gate
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
-
Impared Mobility Set Down
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
-
National Key Toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
-
Step Free Access
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Coverage: whole Station - Step Free Access Coverage Whole Station
-
Staff Help
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
-
Baggage Services
- Left Luggage: Available YES Yes
-
Left Luggage: Phone
Phone number: 020 3468 4662
Operator Name: Excess Baggage Company - Left Luggage: URL https://www.left-baggage.co.uk/index/locations
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here (http://www.tfl.gov.uk/modes/buses/?cid=fs013)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
- Cycle Hire: Note There are Santander hire cycles available near this station. See www.tfl.gov.uk (https://tfl.gov.uk/modes/cycling/santander-cycles) for further details.
-
Location
Within car park and station forecourt
- Note
- Sheltered No
- Spaces 20
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around London Charing Cross station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
Name: Station Car Park
Spaces: 0
Number Accessible Spaces: 0
Accessible Spaces Note:To be confirmed by station operator.
Accessible Car Park Equipment: No
Cctv: No
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
Located on the central passage in the main concourse.
-
Station Location & Directions
- Latitude 51.50768803
- Longitude -0.124105728
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops YES Yes
- Seated Area No
- Station Buffet YES Yes
- Showers No
- Trolley YES Yes
- Wifi No
- Waiting Room YES Yes
-
Lost Property
Phone number: 0330 024 0215
Operator Name: Excess Baggage Company - Lost Property: URL https://www.nationalrail.co.uk/
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0330 024 0215
- Staffing Level YES Yes
-
Subway/transit
- Metro: Availability YES Yes
- Metro: Note Bakerloo Line Northern Line.
-
Ticketing Hours
- Ticket Office Hours Monday - Sunday - open 24h
-
Ticketing Services & Information
- Oyster Pre-Pay YES Yes
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note The ticket office is situated on the concourse
-
Oyster Notes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- Penalty Fares SE
-
Smartcard Notes
www.southernrailway.com/thekey or pick up an application form from a southern ticket office.">Smartcard Issued: No
Smartcard Validator: YesSouthern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
-
Taxi Information
- Availability YES Yes
- Note There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
-
Other transportation
- Cycle Hire YES Yes
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.