Grand Central service suspension, January 2021
Following the Government decision to re-introduce a national lockdown in England from January 5 2021, we have taken the decision to temporarily suspend our services from 9 January - 28 February 2021. For information on refund eligibility and claims, click here.
I have a ticket to travel on a cancelled service – can I amend my booking?
You can change your booking to an alternative date without any admin fee by contacting our customer service team on 0345 603 4852 (8am – 10pm, 7 days per week). To support social distancing and to ensure a safe number of customers can travel on each of our trains, we have implemented reservation-only travel across all Grand Central services, so you must have a seat reservation in order to board one of our trains. We strongly recommend calling our customer service team to reserve your seat.
If you no longer wish you travel, you can claim a refund for your unused ticket(s). More information is available to view here.