Travel assistance

Assistance

If you require assistance when travelling with Grand Central, please contact us in advance on one of teh numbers below.

Travel Assistance Contact Numbers

When you're booking your train ticket on our website there is a link in the 'Need assistance' section on the Travel options page. Just click on the link and you'll be able to request what help you need and we'll be in touch.

Contact centre - 0344 811 0072

Text phone - 0344 556 1400

Book assistance online without buying a ticket here

Disabled Person's Protection Policy

Our Disabled People's Protection Policy sets out how we aim to assist passengers who would normally find it difficult to access our services. It also contains detailed information about access arrangements at the stations we normally call at.

Electric Mobility Scooter

Please visit our Electric mobility scooter page for updated information on travelling with an electric mobility scooter on our services. 

Luggage

Racks are provided at the end of each Grand Central carriage for storing large items of luggage, and extra space is provided behind seats and in overhead racks.

To check luggage storage options near your seat, download a seating plan. Remember, we run two types of trains, so make sure to check both.

Bicycles on trains

Folding bicycles

If you have a folding bike, you can carry these as normal hand luggage – please see section above for guidance.

Non-folding bicycles

If you would like to travel with your bike, please check with the Conductor before boarding and you will be directed to the bike racks on each train – please allow enough time before your journey departs.

Bike rack locations

Class 180 Trains

  • Bike spaces: 3
  • Location: Front carriage of the train

HST Trains

  • Bike spaces: 4
  • Location: 2 in the front carriage, and 2 in the rear carriage