We strongly suggest that if you require assistance when travelling you contact us in advance.
To book travel assistance when travelling with us please call our;
- Contact centre - 0344 811 0072
- Text phone - 0344 556 1400
Our Disabled Person's Protection Policy sets out how we aim to assist passengers who would normally find it difficult to access our services. It also contains detailed information about access arrangements at the stations we normally call at.
Please note that our Disabled Person's Protection Policy is currently under review. Please visit our Electric mobility scooter page for updated information on travelling with an electric mobility scooter on our services.
Grand Central runs two types of trains - Class 180 and HST. Download our seating plans and find your seat or check where you can store your luggage before you travel.