Travel assistance


We strongly suggest that if you require assistance when travelling you contact us in advance.

To book travel assistance for travel with us you can use the following methods; 

  • When you're booking your train ticket on our website there is a link in the 'Need assistance' section on the Travel options page. Just click on the link and you'll be able to request what help you need and we'll be in touch.
  • Contact centre - 0344 811 0072
  • Text phone - 0344 556 1400
  • Book assistance online without buying a ticket here

Our Disabled People's Protection Policy sets out how we aim to assist passengers who would normally find it difficult to access our services. It also contains detailed information about access arrangements at the stations we normally call at.

Please visit our Electric mobility scooter page for updated information on travelling with an electric mobility scooter on our services.