Coronavirus travel information
|Call information - high demand|
Our call centre is currently experiencing extremely high demand due to the COVID-19 situation. If you need help or a refund, we recommend using our contact form instead, which will allow you to request this from your PC or phone.
Please note additionally that phone operators are currently operating under reduced opening hours of 10am to 4pm.
Key information on this page
- Ticket refund eligibility
- Ticket restrictions
- Our current resilience timetable
- What Grand Central is doing to support key workers
Grand Central is committed to maintaining a robust and reliable train service while adapting to the impacts of the evolving advice from the Government, on minimising the impact of Coronavirus.
Like many industries across the UK, we are looking at ways to offer the best service to our customers, taking into account that some of our staff and our suppliers’ staff may not be available for work. This is to ensure we remain effective in our day-to-day operations.
To achieve this we are consolidating our services, which will mean the temporary cancellation of selected trains on our North East and West Riding Routes, from Monday, March 23.
Please note - customers must seek a refund from their point of purchase (website or ticket office) - we can only process refunds for tickets purchased through grandcentralrail.com.
If you purchased your tickets prior to Monday March 23 2020
Customers who purchased Advance, Anytime, Off-Peak or Super Off-Peak tickets will be permitted to refund these free of charge. To do this, please fill out our contact form, or alternatively call us on 0345 603 4852 – please be aware that lines may be busy as we are currently experiencing extremely high demand, so we recommend using the contact form.
If you purchased your tickets after Monday March 23 2020
Advance tickets sold after 07:00 on Monday 23 March for travel on the reduced timetable, will be subject to the usual terms and conditions of the ticket type. Off-Peak, Super Off-Peak and Anytime tickets can still be refunded without a fee via either My Account (not available for e-ticket bookings) or our contact form.
Refund acceptance extended
Due to the high volumes of customers requesting refunds, the period in which this can be done has been extended to 56 days, begining from the last day the ticket is valid.
The unused portions of carnet tickets can now be refunded or have their validity extended.
Tickets for cancelled services
Customers who have Advance tickets for any of the cancelled services will be able to use the ticket on any other Grand Central service on the same day, the previous day, or the day after the date on their ticket, as well as reschedule their journey to a future date. Alternatively customers can obtain a full refund from their point of purchase.
Passengers with off-peak tickets will also be able to travel on peak-time services
The reduced timetable will be in place until further notice, and Grand Central looks forward to resuming a full service as soon as possible.
Customers with Off-Peak or Anytime tickets marked as "Grand Central-only" will be able to use these tickets for travel on any other reasonable train to their destination - similarly, Off-peak or Anytime tickets marked "LNER-only", "East Midlands-only" or "Hull Trains-only" will now be valid on Grand Central services.
In order to maintain a robust service across the network, Grand Central have been working with our partners in other train companies in order to provide the most efficient service for the key workers who rely on us. As a result, we have made some further timetable modifications effective March 28 2020. This has included additional stops at Yarm station on some North East services.
North East services from London King's Cross to Sunderland
- Monday - Friday timetable
Monday - Friday Sunderland - London King's Cross 06:43 Running 08:44 Cancelled 12:30 Cancelled 15:33* Running 17:30 Cancelled London King's Cross - Sunderland 08:27 Cancelled 12:00* Running 12:57 Cancelled 16:48 Cancelled 19:27** Running
- *Services calling additionally at Yarm
- **Service calls at Yarm, does not call at Sunderland
- Saturday timetable
Saturday Sunderland - London King's Cross 06:43 Running 08:28 Cancelled 12:18 Cancelled 15:29 Running 17:29 Cancelled London King's Cross - Sunderland 07:48 Cancelled 11:27 Running 13:18 Cancelled 16:48 Cancelled 19:27 Running
- Sunday timetable
Sunday Sunderland - London King's Cross 09:23 Running 12:12 Cancelled 14:12 Running 18:12 Cancelled London King's Cross - Sunderland 09:50 Cancelled 13:50 Running 16:53 Cancelled 18:22* Running
- *Service does not call at Sunderland
West Riding services from London King's Cross to Bradford Interchange
- Monday - Friday timetable
Monday - Friday Bradford Interchange - London King's Cross 06:55 Running 07:56 Cancelled 10:22 Cancelled 14:50 Running London King's Cross - Bradford Interchange 10:57 Running 14:48 Cancelled 16:27 Cancelled 19:54 Running
- Saturday timetable
Saturday Bradford Interchange - London King's Cross 06:55 Running 08:44 Cancelled 10:22 Cancelled 15:22 Running London King's Cross - Bradford Interchange 10:48 Running 15:48 Cancelled 16:27 Cancelled 19:57 Running
- Sunday timetable
Sunday Bradford Interchange - London King's Cross 07:57 Running 12:05 Cancelled 15:08 Running 15:59 Cancelled London King's Cross - Bradford Interchange 11:50 Running 15:50 Cancelled 18:53 Cancelled 19:22 Running
What you can do
Based on latest advice from the NHS and Public Health England, there are a few simple actions we all can take to help control the spread of the virus:
- Wash your hands regularly with soap and water or alcohol hand gel
- If coughing or sneezing, cover your mouth with a tissue, throw it away straight away and wash your hands
- Avoid touching your eyes, nose and mouth with unwashed hands
- If you have a fever, cough and difficulty breathing, seek medical help
Although the overall risk to you and your family is currently minimal, we wanted to inform you of our actions to help prevent the virus from spreading.
What We’re Doing
The overall risk to anyone using a station or train in the UK is no different to that in other public spaces. However, to reduce the level of risk we are paying particular attention to the cleanliness of our trains with disinfectant products , including regular cleaning of the surfaces that customers are most likely to come into contact with, and ensuring that hand washing facilities are available in the on-train toilets. All our staff have been reminded about the importance of maintaining good hand hygiene.
We have not advised our onboard teams to wear masks as the latest information from Public Health England is that these have little value in preventing infection. Also, if fitted incorrectly they can cause inadvertent touching of the mouth or nose.
Refunds & change of journey
If you have already purchased a ticket and no longer wish to travel you should follow the normal refund procedure, details of which can be found here. The £10 admin fee has been waived for the duration of the coronavirus situation.
We will continue to monitor this situation and if circumstances change, we will adapt our processes as necessary in light of emerging advice from the Government and Public Health England.
You can find more information on Coronavirus/COVID-19 and methods to prevent the virus spreading, together with answers to many questions you may have, using the following links: