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Standalone QTT

Caroline Young

Ambassador at Northallerton

Caroline Young

"It’s great to be able to make a difference"

Our ambassadors don’t just help our passengers, sometimes it’s the other way around too. For Caroline Young, who lost her mother to dementia, being able to help a regular passenger with a similar condition is a great comfort. “There’s a lady in the early stages of dementia who comes to see her daughter off and it’s really nice for me to be able to help her,” says Caroline, who started volunteering two and a half years ago.

Caroline runs her own dog walking business and volunteers with the police force and Yorkshire Ambulance First Responder. She’s also a town councillor. Being an ambassador is a natural extension of the great community work she already does: “It’s great to be able to make a difference,” she says, “we get a lot of disabled passengers and being able to help them on and off the train. We also get some sticky situations when other trains are cancelled. Even if it’s not a Grand Central train it’s great to be able to calm the passengers down and help them out.”