10 year contract extension
Open Access Operator, Grand Central Rail has today announced that its recent application for an extended 10 year contract has been agreed by the Office of Rail Regulation (ORR) following a 28 day consultation last year.
The new contract will allow Grand Central Rail to continue operating services between London King’s Cross and Sunderland and London King’s Cross and Bradford until 2026.
The agreement on the length of the contract term will enable Grand Central Rail to make significant investment in its rolling stock and invest in passenger facilities at the stations it calls at.
Richard McClean, Managing Director of Grand Central, said:
“As an Open Access Operator, the 10 year extension to our rail access is excellent news for our passengers and employees and highly significant for the wider rail industry. Not only does this mean we can continue to operate services connecting Sunderland and Bradford to London King’s Cross, but we are also in a position to proceed with significant investments to improve our services and encourage future economic growth. For many of the towns on our routes we operate the only direct service to London, so this extension is a big coup for those communities and local businesses as well, who can continue to make connections to the capital.
“Our new access rights give us the opportunity to make significant investment in the rolling stock to improve reliability. We'll also work with stations along our route to improve facilities like car parks.
“We pride ourselves on our customer service, as recently demonstrated in the latest National Rail Passenger Survey results, and we are looking forward to a further 10 years of linking with these communities and making continued enhancements to our service for our passengers.”
Grand Central provides an easy and direct train service from the North East and Yorkshire to London King’s Cross. Offering passengers the best possible customer service, as well as comfortable seats, free Wi-Fi and extra luggage space, Grand Central goes that extra mile and aims to recreate the best of the railway tradition of quality and attention to detail. The existing track access contract allowed Grand Central to operate until 2016.
Grand Central is celebrating recent success in the latest National Rail Passenger Survey after being named one of Britain’s highest rated long distance train operator with 94% customer satisfaction. What’s more, customers are 23% more satisfied with Grand Central’s prices than those of other long distance operators.
Notes to editors
- Grand Central Railway Company Limited operates West Riding services between Bradford Interchange, Halifax, Brighouse, Mirfield, Pontefract Monkhill, Wakefield Kirkgate, Doncaster and London King’s Cross and North Eastern services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London Kings Cross.
- For further information on Grand Central and, to buy tickets with no booking fee, visit grandcentralrail.com
- Grand Central Rail is part of the Arriva Group arriva.co.uk.