Lines have reopened following a points failure between Shepherds Bush and Willesden Junction.
As a result, trains may still be cancelled or delayed by up to 10 minutes.
This is expected until 18:00.
Customer Advice:
Southern
All lines are now open between Clapham Junction and Watford Junction. Please check station screens and planners for the latest information for your train.
Ticket acceptance
Your ticket will be accepted on the following services, at no extra cost:
- London Underground via any reasonable route between Clapham and Watford
- London Buses between London and Watford
- London Overground between Clapham Junction and Watford Junction, via Willesden Junction and between London Euston and Watford Junction
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here, and you can also see an alternative route guide here.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here. You can also use the Southern app to find up-to-date information.
Can you tell me more about the incident?
A points failure had been reported, and this was preventing trains from using the route through this area. The lines are now open, and Southern are working to get their trains back to the working timetable.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes Southern have to stop trains completely, which can lead to your train being held at stations or signals en route.
As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.