Following a passenger being taken ill between New Cross Gate and Norwood Junction / Crystal Palace all lines have reopened. As service recovers, trains may still be cancelled, delayed by up to 30 minutes or revised. This is expected until 23:00.
London Overground Customer Advice:
Tickets will be accepted on Local Buses via any reasonable route.
Southern / Thameslink Customer Advice:
A passenger was taken ill at a station in this area.
Services will be on the move soon, but your journey will be delayed by up to 15 minutes whilst we ensure it is safe for trains to move again.
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here.
You can also see an alternative route guide here.
Can you tell me more about the incident?
A passenger has been taken ill at a station in this area. Southern and Thameslink are working with staff and the emergency services to make sure the person is provided with medical attention as quickly as possible, and will then reopen the railway. We are expecting this to happen very shortly.
When a passenger illness is first reported, staff will assess the situation. Often, the emergency services will advise staff to leave the passenger on the train until they can attend. This means a queue of trains can build up, which may include your service. Once it is safe to do so, the ill passenger will be assisted from the train.
When you're travelling, please don't board a train if you feel unwell. It's much easier to get help to you at a station, as these locations can be accessed more easily by our staff and the emergency services. Please use the green Emergency button on the station Help Point, and staff will arrange for responders to attend.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.