Lines have reopened following a points failure between West Croydon and Selhurst. Trains may still be cancelled, delayed by up to 10 minutes or diverted.

Disruption is expected until 10:00.

Customer Advice:

Trains are now able to run between West Croydon and Selhurst as normal following an earlier points failure. This has affected services between Sutton and Victoria which were previously being diverted via alternative routes. Southern are now working to restore these to normal, however there are still likely to be alterations while this takes place.

You'll be able to see any further updates on this page, so please continue to check back here.

You can use your ticket at no extra cost on:

• Southern and Thameslink service on any reasonable route towards your destination

Planning your journey:

You can see a live map of the network here. This will show where your journey is likely to be affected.

You can also use our app to find up-to-date information.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from travelling from West Croydon to Selhurst.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another.

Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes Southern has to stop trains completely, which can lead to trains on other routes also being held at stations or signals.

As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.