A points failure at Hastings means some lines are currently disrupted. As a result, trains may be cancelled, delayed by up to 20 minutes or revised.
Disruption is expected until 21:00.
Customer advice:
A points failure earlier today in the Hastings area has resulted in some services being delayed by up to 20 minutes. In addition to this, some services may be subject to short notice alterations and cancellations.
You can travel using your normal route this evening, but check before you travel and allow extra time - we'd advise an extra 20-30 minutes. You may need to take an earlier or later train than planned, or change trains en route in order to complete your journey.
Planning your journey:
You can see a live map of the network here. This will show where your journey is likely to be affected.
You can also use the Southern app to find up-to-date information.
Can you tell me more about the incident?
Earlier this evening a points failure was reported, and this was preventing trains from using some of the routes through the Hastings area.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures, the line in question may be blocked entirely.
Network Rail have sent their specialist Signalling & Telecoms teams to site, and they have rectified the issue.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.