A fault on a train at Moorgate means that the line towards Welwyn Garden City is disrupted. Trains to / from this station may be cancelled, delayed or revised.

Disruption is expected until 09:45.

Customer Advice

Services through Moorgate towards Welwyn Garden City are being disrupted due to a fault on a train. Please allow an extra 25 minutes travel time as you may have to change trains more often or take an alternative route to complete your journey.

Check station screens and journey planners for the latest information. 

You can see if your journey is disrupted using the live service status map here. 

To use an alternative route, you can find the route maps here. 

Can you tell me more about the incident?

A train has developed a fault in the Moorgate area, meaning the line towards Welwyn Garden City is currently blocked. The driver of the faulty train is currently on the phone to signallers in the area to get the train moving again. 

Normally, when a fault on a train occurs, our crews will gather details and report this to our Fleet teams. If possible, the defect will be fixed promptly, and we'll get the train on the way. Our initial steps are designed to take around 10 minutes. 

However, sometimes the fault cannot be fixed in this time frame. In this case, wherever possible, the train will be taken out of use and sent to a depot. This does take additional time, as the crew will need to make sure that everyone's managed to leave the train. 

If this can't be done either, we'll send our specialist engineers to site, known as "fitters". We have fitters based in key locations around the network, 24 hours a day, and they are able to attend anywhere on our routes. Once they are on site, we'll then monitor progress updates and ensure that the railway can be reopened as promptly as possible. 

Until the defective train can be moved, we will try to find a way to get other trains around the issue. This depends how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on our major routes, but not always. We'll work with Network Rail's controllers to decide how many more trains can be sent through the area, and if this isn't possible, we'll see what alternative solutions are available to help you continue your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.