A fault on a train between Hertford North and Alexandra Palace means some lines are currently blocked. Trains running between these stations may be cancelled, delayed or revised.
Disruption is expected until 10:00.
Customer Advice
Please allow extra time to complete your journey this morning.
A faulty train is currently blocking the line towards Alexandra Palace and services will be disrupted. This unit will need help moving with another train.
While this is being arranged, we advise to delay travelling until later this morning. As contingency, rail replacement buses have been requested and we await confirmation on these.
Can you tell me more about the incident?
When a train fault occurs, the driver will contact train technicians and will be guided through a 10 minute repair process. If they are unable to fix the fault, the train will be terminated and taken out of passenger service and returned to the depot for full safety investigation and repairs. This is likely to have an immediate knock on effect, particularly in busy locations across the network, as well as on later services in the day.
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Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.