A points failure between East Croydon and Tulse Hill is causing disruption to journeys between these stations. As a result, trains will be diverted via Norwood Junction.
This is expected until 22:00.
Customer Advice:
Services from Caterham and Tattenham Corner to Tulse Hill will be diverted via Norwood Junction and Crystal Palace to Tulse Hill this evening due to a points failure in the East Croydon area.
Services from Tulse Hill to Caterham and tattenham Corner are unaffected.
If you are travelling on this route you may need to allow an extra 20 minutes to complete your journey.
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here, and you can also see an alternative route guide here.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here. You can also use our app to find up-to-date information.
Can you tell me more about the incident?
A points failure has been reported, and this is preventing trains from using some of the routes through this area.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes we have to stop trains completely, which can lead to your train being held at stations or signals en route.
As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.