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Responsible procurement policy

Grand Central is part of the Arriva group and is one of the largest transport services organisations in Europe, employing 56,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year.

Grand Central is dedicated to sustainability and as part of the Arriva group is a member of the United Nations Global Compact network.

Not only do we believe that commercial success and socially responsible actions are interdependent but we also see sustainable and responsible conduct as an important foundation in relation to business dealings with our business partners.

Our expectations

We have implemented a Code of Conduct for Business Partners and expect our business partners to implement and comply with it across all of their operations. Our suppliers are expected to engage with their supply chain to ensure they also meet the principles of this policy in relation to any activity that is ultimately part of our supply chain.

This Responsible Procurement Policy sets out our expectations of suppliers and supply chains within our sphere of influence. It acts as guidance for internal buyers and for current and prospective suppliers and subcontractors.

What we mean by Responsible Procurement Responsible

Procurement is the management of environmental, social and economic impacts, and the encouragement of good governance practices, throughout the lifecycle of goods and services. This includes health, safety, environmental and ethical issues, as well as labour practices.

Our aim is that the principles of Responsible Procurement are intrinsic to all our sourcing processes, including supplier selection and relationship development, and help us make informed and balanced decisions about the products and services we buy.

Minimum standards

All business partners and suppliers will as a minimum requirement comply both with the principles laid out in this Policy, which follow the United Nations Global Compact's ten principles, and the applicable laws in the countries in which they operate.

We believe that compliance with these ten principles is required for a responsible supply chain. These are:

Human Rights

  • Principle 1:    Businesses should support and respect the protection of internationally proclaimed human rights;
  • Principle 2:    make sure that they are not complicit in human rights abuses.


  • Principle 3:    Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
  • Principle 4:    the elimination of all forms of forced and compulsory labour;
  • Principle 5:    the effective abolition of child labour;
  • Principle 6:    the elimination of discrimination in respect of employment and occupation.


  • Principle 7:    Businesses should support a precautionary approach to environmental challenges;
  • Principle 8:    undertake initiatives to promote greater environmental responsibility;
  • Principle 9:    encourage the development and diffusion of environmentally friendly technologies.


  • Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.


This Policy will be used as the foundation for our relationships with business partners. We will include this Policy in our tenders and when offering and awarding business to suppliers.

This Policy will be integrated into supplier contracts.

We will engage with our suppliers to encourage continuous improvement in performance and measure progress. Suppliers' performance against the principles of this Policy will be reviewed at regularly scheduled business meetings, complemented by supply chain risk assessments.

We will monitor compliance with this Policy and reserve the right to visit suppliers' and subcontractors' facilities to audit performance. Further, we reserve the right to monitor any tier of our supply chain. Equally, and where necessary, we will work with suppliers to create a corrective action plan for achieving compliance in clearly defined and reasonable timeframes.

If non-compliance is deemed serious we reserve the right to apply sanctions, which can include immediate termination of our business relationship as further set out in relevant contracts.


Implementation of this Policy is the collective responsibility of all employees, agents, consultants, suppliers and subcontractors. This policy will be reviewed periodically and amended as necessary.