Woodbridge Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• NO Impaired Access Staff

Station facilities

• Accessibility
  • National Key Toilets No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Customer Help Point Located on each platform.
  • Helpline Open Note

    08:00 - 20:00

    
    
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Accesible Ticket Machine

    Note: ticket machine is card only (not cash)

  • Helpline YES Yes
  • Helpline Contact Details

    0800 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities IPS
  • Step Free Access

    There is step free access from the carpark to Platform 1 (for trains towards Lowestoft) only, with no step free access from the carpark to Platform 2 (for trains towards Ipswich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 2 via the level crossing on an unmarked road off Quayside (passing the boat sales sheds on the left) although it is approximately 200 metres or a four-minute walk from the car park to the platform. 

    This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is on the platform, next to the yellow boarding ramp.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

    What assistance is available for customers using this station?

    • Board and alight

    • Ramp assistance

    • Luggage (on and off train only)

    • Ticket sale on board

    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

    • By calling 0345 600 7245 (option 4)

    • By selecting the help button on the ticket machine at this station

    • By using one of the two Help Points at this station

    Assistance meeting point is on the platform, next to the yellow boarding ramp.

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Restrooms
  • Toilets No
  • Baby Change No

• Parking
  • Car Parking Details
    Operator Name: East Suffolk Council
    Name: Council Managed Car Park
    Spaces: 72
    Number Accessible Spaces: 3
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    There are three cycle stands outside the entrance to the station, near the bus stop shelter and next to the white wooden fencing. There are also two cycle stands and three cycle lockers on Platform 1 (for trains towards Lowestoft) underneath the footbridge steps.

  • Sheltered no
  • Spaces 13
  • Type
    Stands
    Lockers

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note local bus services

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Station Information
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property
    Operator Name: Greater Anglia
  • Lost Property: URL https://www.greateranglia.co.uk/travel-information/your-journey/lost-property
  • Information Systems DepartureScreensArrivalScreens
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.09046452
  • Longitude 1.317791422

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Woodbridge station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Rail Replacement Services

    Rail replacement bus services pick up and drop off at the bus stops at the entrance to the station car park.