Standalone QTT
West Malling Train Station
West Malling
West Malling station
Station Approach
off Swan Street
West Malling
Kent
ME19 6HJ
Ticket office opening hours:
Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30
- NO Waiting room
- YES Ticket machine
- YES Toilet
- YES Impaired Access Staff
Station facilities
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available No
-
Impaired Access Staff Help Hours
Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30 -
Accessible Taxis
Accessible taxis are available to book
-
Accesible Ticket Machine
On platforms 1 and 2.
-
Booking Office Counter
Counters can be raised or lowered to suit all customers
- Customer Help Point On platform
- Helpline
-
Helpline Contact Details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helpline Contact URL https://www.nationalrail.co.uk/
-
National Key Toilets
Booking Hall- Available during staffing hours. This toilet is stoma friendly
- Nearest Stations with Facilities MDE
-
Step Free Access
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Helpline Open Note
*Helpline closed on Christmas Day
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/WMA.pdf)
-
Cycle Storage
- Availability 1
- Closed Circuit TV No
-
Location
Platform 1
-
Note
You may leave your cycle in the rack provided however you do so at your own risk.
- Sheltered YES Yes
- Spaces 64
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around West Malling station (http://btopenzone.hotspot-directory.com)
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Email: [email protected]
Phone number: 0330 333 9232
Operator Name: A P C O A Parking
Name: Station Car Park
Spaces: 164
Charges:
Off-peak: £5.40
Daily: £5.90
Weekly: £26.60
Monthly: £98.20
ThreeMonthly: £293.50
SixMonthly: £586.00
Annual: £1,015.00
Saturday: £4.00
Sunday: £3.50
Note:From 1st June - new off peak evening rate (after 18:00) - £1.50
Number Accessible Spaces: 8
Accessible Spaces Note:Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change No
-
Toilets Note
Booking Hall- Available during staffing hours
-
Station Location & Directions
- Latitude 51.29201798
- Longitude 0.418657268
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property 1
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room
-
Lost Property
Phone number: 0345 322 7021
Operator Name: Southeastern Customer Services - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note 0345 322 7021
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0345 322 7021
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30
-
Ticket Office Hours
Monday - Friday - 06:00 to 19:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On way in to access trains
- Penalty Fares SE
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoSeasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
-
Taxi Information
- Availability YES Yes
- Note front of station
-
Other transportation
-
Rail Replacement Services
Bus stop in the station forecourt.
Please note a mini bus operates between West Malling and East Malling
-
Rail Replacement Services
Live train arrival and departures
Discover our range of ticket types and find the best fares for your journey
Find out more about the most popular destinations on our network
Look for planned changes to timetables on the dates you are due to travel
Discover the most popular routes on our network and plan your next journey
Search box
- {{item.label}}