West Horndon

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Booking Office Counter

    Customer Service Staff

  • Helpline YES Yes
  • Helpline Contact Details 03457 44 44 22
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Outside station entrance

  • National Key Toilets Within booking hall. This can be accessed using a radar key.
  • Step Free Access

    Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located in the Booking Hall.

    The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Platform 2
  • Penalty Fares CC
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station. 

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 20:30
    Saturday - 08:15 to 17:40
    Sunday

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 44 44 22
    
    Operator Name: Operated by c2c
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Monday - Friday, 08:00 - 20:00. Saturday - Sunday - Public Holidays, 09:00 - 16:00 Closed Christmas Day - Boxing Day 0345 744 4422 (option 3, followed by option 3) [email protected]
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 03457 44 44 22
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.567950568
  • Longitude 0.3406471967

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0845 050 70 80
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 146
    Charges:
    Off-peak: £2.40
    PerHour: N/A
    Daily: £6.40
    Weekly: £25.20
    Monthly: £97.00
    ThreeMonthly: £280.00
    SixMonthly: N/A
    Annual: £962.00
    Saturday: £2.40
    Sunday: £2.40
    Note:

    Premier Reserved Parking (Annual): £1,231.00

    Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

    
    
    Number Accessible Spaces: 3
    Accessible Car Park Equipment Note:

    Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces

    
    Cctv: Yes
    Open:
    - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.ncp.co.uk

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Free c2c Wi-Fi (http://www.c2c-online.co.uk/travel-information/free-wifi/)

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Car Park & Platform 2 (Shoeburyness bound)
  • Sheltered No
  • Spaces 20
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/WHR.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note No 

• Other transportation
  • Rail Replacement Services

    Outside station entrance in car park