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Grand Central services will not run August 24 & August 25

Please be aware that Grand Central services will not be running on August 24 and 25 due to essential engineering works taking place at King's Cross station. Additionally, an amended service will be in operation on Friday August 23 and Monday August 26. Services are expected to be busy during these periods so we are advising all customers not to travel over the Bank Holiday Weekend.

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Last updated 09:47 am, Monday 19/08

Information for customers who booked travel before June 19 and need to amend their travel date

If you purchased a ticket through grandcentralrail.com prior to June 19th 2019 and need to amend it, please click here.

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Last updated 20:43 pm, Tuesday 18/06

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Welwyn Garden City

Welwyn Garden City

Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
Hertfordshire
AL8 6HA

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 06:00 to 20:00
Saturday - 07:00 to 19:30
Sunday - 07:30 to 19:00

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Sunday - 07:00 to 22:00
    • Impaired Access Staff Help Hours Monday - Sunday - open 24h
    • Helpline YES Yes
    • Helpline Contact Details 0800 058 2844
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Mobility Set Down There are pick up and drop off points outside the Howard Centre
    • Step Free Access

      Step free access to Booking Office, located in the Howard Centre and lift service down to platforms. The station is accessible from the Howard Centre but not from the Hydeway


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help Please phone the Helpline to ensure arrangements are in place on 0800 058 2844.
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note WC available on platform 2 and 3
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Penalty Fares GN
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes
      Smartcards are available online at: www.greatnorthernrail.com/thekeysmartcard
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 06:00 to 20:00
      Saturday - 07:00 to 19:30
      Sunday - 07:30 to 19:00
  • Station Information
    • ATM YES Yes
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property
      Operator Name: Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
    • Lost Property: URL http://www.greatnorthernrail.com/contact-us/lost-property/
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.80105
    • Longitude -0.20407
  • Parking
    • Car Parking Details Phone number: -

      Operator Name: A P C O A
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Cctv: No
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Welwyn Garden City station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability No
    • Closed Circuit TV YES Yes
    • Location Outside the Howard Centre
    • Spaces No
    • Type YES
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/WGC.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/www.firstcapitalconnect.co.uk/lostproperty
  • Taxi Information
    • Availability YES Yes
    • Note YES
  • Other transportation
    • Rail Replacement Services Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
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