Tunbridge Wells Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Taxi Information
  • Availability YES Yes
  • Note both sides of station

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:55 to 21:40
    Saturday - 06:30 to 20:40
    Sunday - 07:45 to 21:55

• Station Location & Directions
  • Latitude 51.13022674
  • Longitude 0.262823237

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note On Platform 1 and Platform 2 - Available during staffing hours

• Station Information
  • Post Box YES Yes
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Parking
  • Car Parking Details Parking 1:
    Annual season holders only
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Premium Car Park
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £1570.00
    Saturday: N/A
    Sunday: N/A
    Note: Annual season holders only
    
    Cctv: Yes
    Url: https://www.southeasternrailway.co.uk/carparks
    
    Parking 2:
    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 75
    Charges:
    Off-peak: £6.90
    PerHour: N/A
    Daily: £7.60
    Weekly: £33.20
    Monthly: £116.60
    ThreeMonthly: £348.00
    SixMonthly: £696.50
    Annual: £1247.50
    Saturday: £5.70
    Sunday: £3.50
    Note:

    See www.southeasternrailway.co.uk/carparks for further details 

    
    
    Number Accessible Spaces: 4
    Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    Phone number: 0345 322 7021
    
    Operator Name: Southeastern
    Name: Station Car Park
    Spaces: 214
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £6.70
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: £285.00
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 0
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Tunbridge Wells station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note Outside the station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability 1
  • Closed Circuit TV No
  • Location car park, Platform 1& outside station
  • Note You may leave your cycle in the rack provided however you do so at your own risk.
  • Sheltered YES Yes
  • Spaces 118
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/TBW.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 01:45
    Saturday - 05:00 to 01:45
    Sunday - 07:20 to 00:30
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    booking hall

  • Booking Office Counter There are standing height and wheelchair height ticket counters available.
  • Customer Help Point On platform
  • Helpline
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • National Key Toilets On Platform 1 and Platform 2 - Available during staffing hours
  • Step Free Access Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
    Coverage: no Part Of Station
  • Step Free Access Coverage Whole Station

• Other transportation
  • Rail Replacement Services

    Outside of platform 1