Tunbridge Wells Train Station
Tunbridge Wells Train Station
Tunbridge Wells
Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
Kent
TN1 1BT
Ticket office opening hours:
Monday - Friday - 05:55 to 21:40
Saturday - 06:30 to 20:40
Sunday - 07:45 to 21:55
Tunbridge Wells at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate 1
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
Monday - Friday - 05:00 to 01:45
Saturday - 05:00 to 01:45
Sunday - 07:20 to 00:30 -
Accessible Taxis
Accessible taxis are available to book
-
Accesible Ticket Machine
booking hall
-
Booking Office Counter
There are standing height and wheelchair height ticket counters available.
- Customer Help Point On platform
- Helpline
-
Helpline Contact Details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Helpline Open Note
*Helpline closed on Christmas Day
-
National Key Toilets
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
-
Step Free Access
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/TBW.pdf)
-
Cycle Storage
- Availability 1
- Closed Circuit TV No
-
Location
car park, Platform 1& outside station
-
Note
You may leave your cycle in the rack provided however you do so at your own risk.
- Sheltered YES Yes
- Spaces 118
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Mail and Express Services
-
Post Box: Note
Outside the station
-
Post Box: Note
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Tunbridge Wells station (http://btopenzone.hotspot-directory.com)
- Telephone: Usage Type Cards And Coins
-
Parking
- Car Parking Details
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
On Platform 1 and Platform 2 - Available during staffing hours
-
Station Location & Directions
- Latitude 51.13022674
- Longitude 0.262823237
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property 1
- Post Box YES Yes
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room
-
Lost Property
Phone number: 0345 322 7021
Operator Name: Southeastern Customer Services - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note 0345 322 7021
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0345 322 7021
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 05:55 to 21:40
Saturday - 06:30 to 20:40
Sunday - 07:45 to 21:55
-
Ticket Office Hours
Monday - Friday - 05:55 to 21:40
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On way in to access trains
- Penalty Fares SE
-
Smartcard Notes
www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed southeastern ticket offices.">Smartcard Issued: Yes
Smartcard Validator: YesSeasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
-
Taxi Information
- Availability YES Yes
- Note both sides of station
-
Other transportation
-
Rail Replacement Services
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-
Rail Replacement Services
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Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.