Tunbridge Wells

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • First Class Lounge No
  • Booking Office Counter There are standing height and wheelchair height ticket counters available.
  • Accessible Public Telephones YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 01:45
    Saturday - 05:00 to 02:15
    Sunday - 06:30 to 00:30
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    booking hall

  • Customer Help Point On platform
  • Helpline No
  • National Key Toilets On Platform 1 and Platform 2.
  • Step Free Access Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help Assistance is available from this station from First to Last trains.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:55 to 21:40
    Saturday - 06:30 to 20:40
    Sunday - 07:45 to 21:55

• Station Location & Directions
  • Latitude 51.13022674
  • Longitude 0.262823237

• Parking
  • Car Parking Details Parking 1:
    Annual season holders only
    
    Operator Name: Indigo
    Name: Premium Car Park
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £1460.60
    Saturday: N/A
    Sunday: N/A
    Note: Annual season holders only
    
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    

    See www.southeasternrailway.co.uk/carparks for further details 

    
    Email: [email protected]
    Phone number: 03301 235 247
    
    Operator Name: Saba Park Solutions U K Limited
    Name: Station Car Park
    Spaces: 75
    Charges:
    Off-peak: £6.30
    PerHour: N/A
    Daily: £7.10
    Weekly: £30.60
    Monthly: £107.50
    ThreeMonthly: £320.70
    SixMonthly: £641.40
    Annual: £1160.50
    Saturday: £4.50
    Sunday: £1.00
    Note:

    See www.southeasternrailway.co.uk/carparks for further details 

    
    
    Number Accessible Spaces: 3
    Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Name: Torrington Road - Multi- Storey Car Park
    Spaces: 0
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £6.70
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: £285.00
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 0
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Tunbridge Wells station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note Outside the station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location car park, Platform 1& outside station
  • Note You may leave your cycle in the rack provided however you do so at your own risk.
  • Sheltered YES Yes
  • Spaces 118
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/TBW.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Station Information
  • Bureau De Change No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • ATM YES Yes
  • Baby Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Restrooms
  • Toilets Note There are toilets on Platform 1 and platform 2.
  • Toilets YES Yes
  • Baby Change No

• Taxi Information
  • Availability YES Yes
  • Note both sides of station

• Other transportation
  • Rail Replacement Services

    Outside of platform 1