Tunbridge Wells Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 01:45
    Saturday - 05:00 to 01:45
    Sunday - 07:20 to 00:30
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    booking hall

  • Booking Office Counter

    There are standing height and wheelchair height ticket counters available.

  • Customer Help Point On platform
  • Helpline
  • Helpline Contact Details

    0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    *Helpline closed on Christmas Day

  • National Key Toilets

    On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly

  • Step Free Access

    Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/TBW.pdf)

• Cycle Storage
  • Availability 1
  • Closed Circuit TV No
  • Location

    car park, Platform 1& outside station

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 118
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services
  • Post Box: Note

    Outside the station

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Tunbridge Wells station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Parking 1:
    

    Annual season holders only

    
    Email: general.enquiries@apcoa.com
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Premium Car Park
    Spaces: 0
    Charges:
    Off-peak: £7.20
    Daily: £8.00
    Weekly: £34.50
    Monthly: £121.20
    ThreeMonthly: £361.60
    SixMonthly: £724.00
    Annual: £1,297.00
    Saturday: £6.00
    Sunday: £3.50
    Note:

    Annual season holders only

    
    
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Url: https://www.southeasternrailway.co.uk/carparks
    
    Parking 2:
    

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: general.enquiries@apcoa.com
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 75
    Charges:
    Annual: £1,632.00
    Note:

    See www.southeasternrailway.co.uk/carparks for further details

    
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    Phone number: 0345 322 7021
    
    Operator Name: Southeastern
    Name: Station Car Park
    Spaces: 214
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    On Platform 1 and Platform 2 - Available during staffing hours

• Station Location & Directions
  • Latitude 51.13022674
  • Longitude 0.262823237

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:55 to 21:40
    Saturday - 06:30 to 20:40
    Sunday - 07:45 to 21:55

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Taxi Information
  • Availability YES Yes
  • Note both sides of station

• Other transportation
  • Rail Replacement Services

    Outside of platform 1 (what 3 words: bronze.deed.judge)