Tottenham Hale Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 20:00
    Saturday - 07:15 to 19:40
    Sunday - 08:15 to 15:45
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Helpline YES Yes
  • Helpline Contact Details 0800 028 28 78
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Tottenham Hale station has Secure Station Acreditation

  • Step Free Access

    Step free access to the north-bound (Stansted and Cambridge) platform only. Lifts have just been installed to access the London bound platform but are going through a service introductory testing phase and are currently unavailable.

    This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the ticket office.

    
    Coverage: whole Station
  • Step Free Access Coverage No Part of Station
  • Staff Help Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  • Helpline Open Note 08:00 - 20:00
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets and accessible toilets are located on Platform 2

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    Tickets can be collected on Smartcard at this station

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:30 to 20:00
    Saturday - 07:00 to 19:00
    Sunday - 08:00 to 19:00

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note London UndergroundVictoria Line services

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.58831639
  • Longitude -0.059922399

• Airport
  • Availability YES Yes
  • Note Train services direct to Stansted Airport on Stansted Express

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Tottenham Hale station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability No
  • Closed Circuit TV No
  • Location No cycle parking
  • Sheltered no
  • Spaces No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Transport for London buses operate from outside the station

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note front of station

• Other transportation
  • Rail Replacement Services

    Not served by rail replacement transport.