Thornton Heath

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • First Class Lounge No
  • Accessible Public Telephones YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 07:00 to 22:00
  • Impaired Access Staff Help Hours Saturday - 05:20 to 01:10
    Sunday - 05:30 to 01:10
  • Helpline YES Yes
  • Helpline Contact Details Please contact the helpline by phone on 0800 138 1016 or by emailing [email protected] to ensure that arrangements are in place.
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note The assisted helpline is not available on Christmas Day.
    
  • Impared Mobility Set Down Located at the front of the station
  • Step Free Access Step free access via lifts to all platforms.
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares SN
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    Smartcards cannot be purchased from this station. Please apply online at: www.southernrailway.com/thekeysmartcard

• Ticketing Hours
  • Ticket Office Hours Friday - 06:15 to 20:00
    Sunday - 08:15 to 17:45
    Saturday - 06:40 to 21:00

• Station Location & Directions
  • Latitude 51.3992396
  • Longitude -0.101001212

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Spaces 6
  • Type NO

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/TTH.pdf).

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Station Information
  • Bureau De Change No
  • Lost Property
    Operator Name: Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
  • ATM YES Yes
  • Baby Change YES Yes
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Staffing Level YES Yes

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.