assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.

There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath. 

This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955

Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.