Sutton Coldfield Train Station

• YES Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Impared Access Staff YES Yes
  • Induction Loop No
  • National Key Toilets No
  • Accesible Ticket Machine

    A Ticket Vending Machine is located on Platform 2.

  • Helpline YES Yes
  • Helpline Open Note Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
    
  • Impared Mobility Set Down

    Possible in station car park or forecourt.

  • Step Free Access Coverage Whole Station
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Impaired Mobility Set Down No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
  • Impaired Access Staff Help Hours Mon,Tue,Wed,Thu - 06:00 to 19:00
    Friday - 06:00 to 20:00
    Saturday - 08:00 to 20:00
    Sunday - 09:00 to 17:00
  • Accessible Taxis

    Accessible taxis are not available

  • Customer Help Point On both platforms.
  • Helpline Contact Details 0800 0248998
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets N/A
  • Step Free Access

    Level access from main station forecourt to Booking Hall and then via ramp to platform 1 (for Lichfield). Step-free access via short ramp from car park to Lichfield platform. 36 steps from Booking Hall to platform 2 (for Birmingham). Level access to Birmingham platform via side gate. Alternative entrance to platform 2 via 6 steps. There is a lift, allowing step free access between platforms.

    
    Coverage: whole Station

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note A Ticket Vending Machine is located on Platform 2.
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Mon,Tue,Wed,Thu - 06:00 to 19:00
    Friday - 06:00 to 20:00
    Saturday - 08:00 to 20:00
    Sunday - 09:00 to 17:00

• Station Location & Directions
  • Latitude 52.56495316
  • Longitude -1.824852952

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Trolley No
  • Customer Service Note line-height: 16.8pt; lang=EN Please contact our Contact Centreteam on: 0333 311 0039. lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Sutton Coldfield  is accredited by the Secure Station Scheme**
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Restrooms
  • Toilets No
  • Toilets Note N/A
  • Baby Change No

• Parking
  • Car Parking Details

    Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday

    Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.

    
    
    Operator Name: Network West Midlands
    Name: Station Car Park
    Spaces: 320
    Charges:
    Off-peak: £1.30
    PerHour: N/A
    Daily: £1.30
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: £1.30
    Sunday: £1.30
    Note:

    Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday

    Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.

    
    
    Number Accessible Spaces: 17
    Accessible Spaces Note:

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Sutton Coldfield station (http://btopenzone.hotspot-directory.com )

• Cycle Storage
  • Closed Circuit TV No
  • Spaces 14
  • Type
    Stands
    Lockers
  • Availability YES Yes
  • Location lockers on the Lichfield platform and the stands are in the booking hall
  • Sheltered no

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SUT.pdf)

• Taxi Information
  • Availability YES Yes
  • Note Sutton Radio 0121 311 1113 Parkers 0121 355 6969

• Other transportation
  • Rail Replacement Services

    In the event of engineering the bus/coach will collect from: In the short stay car park at the front of the station.