Stratford International Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accesible Ticket Machine booking hall
  • Booking Office Counter

     There are standing height and wheelchair height ticket counters available.

  • Customer Help Point On platform
  • Helpline YES Yes
  • Helpline Contact Details 0345 322 7021 or Textphone 0800 783 4548
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets Booking Hall
  • Step Free Access Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help Assistance/Help available from station staff from First to Last trains.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note Booking Hall

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Oyster Notes

    Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.

    Oyster is also valid on Docklands Light Railway services.

  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 08:30 to 10:30
    Saturday - 09:00 to 13:00
    Sunday

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.545037
  • Longitude -0.008613

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location Within car park and alongside station entrance
  • Note You may leave your cycle in the rack provided however you do so at your own risk.
  • Sheltered YES Yes
  • Spaces 66
  • Type Stands

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxis are available from the Westfield Shopping Centre entrance.

• Other transportation
  • Rail Replacement Services Station Forecourt