Stonegate Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • First Class Lounge No
  • Impaired Accessible Booking Office Counter No
  • Induction Loop YES Yes
  • Accessible Taxis

    Accessible taxis are available to book

  • Customer Help Point On platform
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • Help Points YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 12:00
    Saturday
    Sunday
  • Accesible Ticket Machine by entrance to platform 2
  • Helpline
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • Nearest Stations with Facilities TBW
  • Step Free Access Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London via the side entrance path. There is no step free access to Platform 1. No step free access to platform 1 for services towards London. No step free interchange between platforms. Stepped access between platforms via station footbridge.
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SOG.pdf)

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note Booking hall- Available during staffing hours

• Parking
  • Car Parking Details From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 145
    Charges:
    Off-peak: £5.10
    PerHour: N/A
    Daily: £5.60
    Weekly: £25.10
    Monthly: £91.20
    ThreeMonthly: £278.40
    SixMonthly: £556.00
    Annual: £961.00
    Saturday: £3.70
    Sunday: £3.50
    Note:

    From 1st June - new off peak evening rate (after 18:00) - £1.50

    
    
    Number Accessible Spaces: 6
    Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 12:40
    Saturday
    Sunday

• Station Information
  • Baby Change No
  • Post Box No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 0345 322 7021
  • ATM No
  • Bureau De Change No
  • Lost Property 1
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Customer Service Note 0345 322 7021
  • Information Systems ArrivalScreens
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.01996612
  • Longitude 0.363883611

• Phones, Internet & Wi-fi
  • Telephone: Usage Type Coins
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Stonegate station (http://btopenzone.hotspot-directory.com)

• Cycle Storage
  • Availability 1
  • Closed Circuit TV No
  • Location outside station entrance
  • Note You may leave your cycle in the rack provided however you do so at your own risk.
  • Sheltered YES Yes
  • Spaces 14
  • Type Stands

• Other transportation
  • Rail Replacement Services

    Buses normally depart from the top of the station car park, but because not all buses can manoeuvre in, we advise that you wait by the car park entrance.