Staplehurst Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • First Class Lounge No
  • Impaired Accessible Booking Office Counter YES Yes
  • Induction Loop No
  • Accessible Taxis

    Accessible taxis are available to book

  • Customer Help Point On platform
  • National Key Toilets Platform 1- Available during staffing hours
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • Help Points YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 19:00
    Saturday - 08:00 to 14:40
    Sunday - 08:10 to 16:30
  • Accesible Ticket Machine

    station forecourt

  • Booking Office Counter There are standing height and wheelchair height ticket counters available.
  • Helpline No
  • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note *Helpline closed on Christmas Day
  • Nearest Stations with Facilities AFK
  • Step Free Access Category A. This station has step free access to all platforms - Step free access to platform 1 for services towards London from main entrance. Step free access to Platform 2 for services away from London via lift. Stepped access between platforms available via station footbridge. Step free interchange between platforms via lifts.
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SPU.pdf)

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note Platform 1- Available during staffing hours

• Parking
  • Car Parking Details From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 723
    Charges:
    Off-peak: £5.50
    PerHour: N/A
    Daily: £6.10
    Weekly: £27.10
    Monthly: £96.70
    ThreeMonthly: £288.10
    SixMonthly: £576.50
    Annual: £1034.50
    Saturday: £4.60
    Sunday: £3.50
    
    Number Accessible Spaces: 20
    Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note next to station

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 19:00
    Saturday - 08:00 to 14:40
    Sunday - 08:10 to 16:30

• Station Information
  • Baby Change No
  • Post Box No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 0345 322 7021
  • ATM No
  • Bureau De Change No
  • Lost Property YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.17146994
  • Longitude 0.550445835

• Phones, Internet & Wi-fi
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Staplehurst station (http://btopenzone.hotspot-directory.com)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location car park
  • Note You may leave your cycle in the rack provided however you do so at your own risk.
  • Sheltered YES Yes
  • Spaces 66
  • Type Stands

• Other transportation
  • Rail Replacement Services

    Station forecourt (London side of the station)