St Austell Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accesible Ticket Machine Self service Ticket Machine is located at the entrance to platform 2.
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:50 to 19:00
    Saturday - 06:50 to 19:00
    Sunday - 09:45 to 16:45
  • Accessible Taxis

    Yes

  • Helpline No
  • Helpline Contact Details 08001 971 329 or 18001 0800 197 1329 (Textphone)
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets The radar key is available from station staff.
  • Step Free Access Step Free Category A Station - This station has step free access to both platforms via a liftbridge.

    Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help Meeting point: Ticket office.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Self service ticket machine located at the entrance to platform 2.
  • Penalty Fares GW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    Smartcard Accepted

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:50 to 19:00
    Saturday - 06:50 to 19:00
    Sunday - 09:45 to 16:45

• Station Location & Directions
  • Latitude 50.33950737
  • Longitude -4.789405571

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

• Phones, Internet & Wi-fi
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots near this station

• Parking
  • Car Parking Details Phone number: 0345 165 2030
    
    Address:
    High Cross Street
    St Austell
    PL25 4LA
    
    Operator Name: A P C O A Parking ( U K) Limited
    Name: Station Car Park
    Spaces: 80
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £3.30
    Weekly: £16.50
    Monthly: £56.00
    ThreeMonthly: £155.00
    SixMonthly: N/A
    Annual: £445.00
    Saturday: N/A
    Sunday: N/A
    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Sheltered no
  • Spaces 25
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SAU.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Station Information
  • Post Box No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Staffing Level YES Yes
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property
    Operator Name:

    Please register your lost property here G W R Lost Property. It can take several days for items to turn up, we will let you know if they do.

  • Customer Service Note Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

• Other transportation
  • Rail Replacement Services East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station