Smethwick Rolfe Street Train Station

• NO Waiting room
• NO Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • First Class Lounge No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Induction Loop No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Helpline Open Note

    24 hours, 7 days a week (except Christmas Day and Boxing Day)

    
    
  • National Key Toilets

    N/A

  • Step Free Access

    This station has been classified as a step-free access category A station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

    The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

    
    Coverage: whole Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

  • Accessible Public Telephones No
  • Accessible Taxis No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impaired Accessible Ticket Machines No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Impaired Access Staff Help Hours Monday - Friday - 07:00 to 18:00
    Saturday - 08:00 to 17:00
  • Accessible Taxis

    Accessible taxis are available

  • Customer Help Point On both platforms
  • Helpline YES Yes
  • Helpline Contact Details

    0800 0248998

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SMR.pdf)
  • Bus Service: Availability YES Yes

• Cycle Storage
  • Closed Circuit TV No
  • Sheltered YES Yes
  • Availability YES Yes
  • Spaces 4
  • Type Stands

• Phones, Internet & Wi-fi
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Smethwick Rolfe Street station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone No
  • Web Kiosk: Available No

• Restrooms
  • Toilets No
  • Toilets Note

    N/A

  • Baby Change No

• Station Location & Directions
  • Latitude 52.49639441
  • Longitude -1.97064313

• Station Information
  • Baby Change No
  • Bureau De Change No
  • Post Box No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level No
  • ATM No
  • Lost Property No
  • Shops No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note line-height: 16.8pt; lang=EN Please contact our Contact Centreteam on: 0333 311 0039. lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

• Subway/transit
  • Metro: Availability No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine No
  • Penalty Fares LM
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 18:00
    Saturday - 08:00 to 17:00
    Sunday

• Taxi Information
  • Availability YES Yes
  • Note Smethwick Rolfe Street (SMR) Station Cedar 0121 5557888 Bearwood 0121 4201111 Redline 01214292122

• Other transportation
  • Rail Replacement Services

    Rail replacement vehicles will operate from the bus stop on Rolfe Street, outside the station entrance.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.