Penrith (North Lakes) Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:15 to 23:10
    Saturday - 05:15 to 22:15
    Sunday - 10:15 to 23:00
  • Helpline No
  • Helpline Contact Details

    08000 158 123 (08000 158 124 Textphone)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    An accessible toilet is available on Platform 1, accessed using a RADAR key

  • Step Free Access

    This station has step-free access to all platforms / the platform

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    An accessible toilet is available on Platform 1, accessed using a RADAR key

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines can be found in the booking hall.
  • Penalty Fares VT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:30 to 19:00
    Saturday - 05:30 to 19:00
    Sunday - 11:30 to 19:00

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room No
  • Lost Property
    Operator Name: Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Customers are encouraged to approach a member of station staff for any customer information enquiry. 
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 54.6618117
  • Longitude -2.758035421

• Parking
  • Car Parking Details

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

    Different rates apply to non rail users, please speak to a member of staff

    
    
    Address:
    Penrith Railway Station
    Ullswater Road
    Penrith
    CA11 7JQ
    
    Operator Name: Avanti West Coast
    Name: Station Car Park
    Spaces: 120
    Charges:
    Daily: £12.50
    Monthly: £166.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £6.50
    Sunday: £6.50
    Note:

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

    Different rates apply to non rail users, please speak to a member of staff

    
    
    Number Accessible Spaces: 4
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    Eco friendly car hire available from this station. Click here for more information.

    
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Penrith station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD  -  [email protected] (mailto:[email protected])  01768864775 St Patricks Boat and cycle hire - Glenridding  Ullswater Penrith  Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk (http://www.stpatricksboatlandings.co.uk/)  01768482393
  • Location

    Platform 1

  • Note

    12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)

  • Sheltered YES Yes
  • Spaces 8
  • Type
    Stands
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/PNR.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: Phone
    Operator Name: Virgin Trains. Left luggage charged at £2 per item. Overnight facilities are not available. Please see station staff for more details.
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail replacement coach services can be found at the front of the station.