Northallerton

• YES Ticket machine
• YES Toilet
• YES Wi-Fi
• YES Cycle storage availability

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 18:30
    Saturday - 05:30 to 18:30
    Sunday - 09:00 to 18:30
  • Accesible Ticket Machine

    The self service ticket machine for purchasing tickets for travel today and collection of pre-paid tickets is located in the subway. 

  • Customer Help Point Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  
  • Helpline Please call 0800 107 2149 to book assistance at this station. 
  • Helpline Contact Details 0800 107 2149
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets The National key toilets are located in the Station Building; these toilets are operated by a radar key.
  • Step Free Access Step free access is available throughout the station, however customers should note that ramps are steep, and as such assistance cannot be provided for manual wheelchair users via the subway or to/from Platform 1. Station wheelchairs are not available at this location. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:15 - 19:45 Sunday: 09:00 - 19:45 Station staff can provide assistance throughout the station (as per the exceptions outlined above), and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Rental Car
  • Availability No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note The ticket office is located by the main car park and not on the station platforms. 
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    AVAILABLE AT TICKET OFFICE

• Ticketing Hours
  • Ticket Office Hours Saturday - 05:30 to 18:30
    Sunday - 09:00 to 18:30

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0345 600 1672
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note  To speak to a member of our team please call 0345 600 1671 
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0345 600 1672
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    MONDAY - SATURDAY
    05:30:00 - 18:30:00
    SUNDAY
    09:00:00 - 18:30:00

• Station Location & Directions
  • Latitude 54.3330789
  • Longitude -1.441275691

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note The toilets are located in the Station Building. The National key toilets are located in the Station Building; these toilets are operated by a radar key.

• Parking
  • Car Parking Details
    Operator Name: A P C O A on behalf of Trans Pennine Express
    Name: Station Car Park
    Spaces: 131
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £4.80
    Weekly: £22.00
    Monthly: £68.00
    ThreeMonthly: £182.00
    SixMonthly: N/A
    Annual: £545.00
    Saturday: £4.80
    Sunday: £4.80
    
    Number Accessible Spaces: 10
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Northallerton station (https://www.o2wifi.co.uk/hotspot/)
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Rail Replacement Services

    Outside the Ticket Office. 

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Waiting Room Note

    Waiting Rooms are available on both platforms during the times that the station is staffed. Outside these hours shelters are available on both platforms. 

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location 2 Tier Stands located outside the ticket office.
  • Sheltered YES Yes
  • Spaces 72
  • Type
    Stands
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/NTR.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code NTR
  • Sixteen Character Name NORTHALLERTON

• Taxi Information
  • Availability YES Yes
  • Note The nearest taxi rank is adjacent to the ticket office.