Newcastle Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 00:15
    Saturday - 04:00 to 23:30
    Sunday - 07:00 to 00:15
  • Accesible Ticket Machine

    Accessible machine are located on the main concourse 

  • Booking Office Counter

    Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

  • Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
  • Helpline No
  • Impared Access Ticket Gate

    This station has Secure Station Accreditation

  • National Key Toilets The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
  • Step Free Access

    Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

    This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance meeting point is Customer Information Point in main concourse

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Adjacent to Platform 12
  • Penalty Fares TP
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:00 to 21:20
    Saturday - 05:00 to 21:20
    Sunday - 07:30 to 21:20

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Tyne & Wear Metro runs from platforms adjacent to station concourse. For details: www.nexus.org.uk (http://www.nexus.org.uk)

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 01163663587
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 01163663587
  • Staffing Level YES Yes

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:15 to 21:00
    Saturday - 06:15 to 17:00
    Sunday - 10:00 to 21:00

• Station Location & Directions
  • Latitude 54.96822056
  • Longitude -1.617285496

• Airport
  • Availability YES Yes
  • Note Tyne & Wear Metro provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk (http://www.nexus.org.uk)

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    South end of Platform 3

    Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

    Tickets Accepted

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
    • Any First Class Open ticket valid for travel on the London North Eastern Railway route
    • London North Eastern Railway First Advance (routed LNER /LNER & connections)
    • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
    • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
    • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
    • Inclusive Tour Tickets (Superbreaks etc)
    • Weekend First

    Restricted tickets

    • All First Class tickets valid only on other train operators, including Caledonian Sleepers

     

    Facilities

    Toilets / Meeting rooms, TV, newspapers

    Refreshments

    Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

    Wi-Fi

    Yes

    Showers

    No

• Parking
  • Car Parking Details Parking 1:
    

    For a map of how to get to the car park, please click here.

    
    
    Operator Name: London North Eastern Railway
    Name: Long Stay Car Park
    Spaces: 454
    Charges:
    Off-peak: £5.00
    PerHour: N/A
    Daily: £17.00
    Weekly: £75.00
    Monthly: £277.00
    ThreeMonthly: £712.00
    SixMonthly: N/A
    Annual: £2130.00
    Saturday: £5.00
    Sunday: £5.00
    Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day.
    
    Number Accessible Spaces: 17
    Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - 04:00 to 23:00
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Address:
    Entrance is at west side of Station
    Follow the Signs to the entrance vi
    
    
    Operator Name: London North Eastern Railway
    Name: Short stay
    Spaces: 27
    Charges:
    Off-peak: N/A
    PerHour: £2.00
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 3
    Accessible Spaces Note:

    The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces 

    
    Accessible Car Park Equipment Note:

    Short Stay Car Park, first twenty minutes free of charge.

    
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (http://btwifi.com/find)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note Outside the station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
  • Note

    28 stands accommodating 56 cycles

  • Sheltered YES Yes
  • Spaces 122
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/NCL.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Newcastle is alarge station, taxis are available 24/7 from the station taxi rank.

• Other transportation
  • Port YES Yes
  • Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
  • Rail Replacement Services

    Rail Replacement Coaches leave from the front of the station.