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Newcastle Train Station


Newcastle-upon-Tyne station
Neville Street
Tyne & Wear


Ticket office opening hours:

Monday - Friday - 05:00 to 21:20
Saturday - 05:00 to 21:20
Sunday - 07:30 to 21:20

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Grand Central sells tickets to and from every station in Britain. For trains from Newcastle to London, we also offer a range low-cost connecting fares via York, giving you the best value on train tickets to London.

To get started, type your destination or origin into the "Buy train tickets" box at the top of this page.

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 00:15
      Saturday - 04:00 to 23:30
      Sunday - 07:00 to 00:15
    • Accesible Ticket Machine

      Accessible machine are located on the main concourse 

    • Booking Office Counter

      Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

    • Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
    • Helpline No
    • Impared Access Ticket Gate

      This station has Secure Station Accreditation

    • National Key Toilets The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
    • Step Free Access

      Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

      This station is a category B2 station according to the Office of Rail and Road station classification system

      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Assistance meeting point is Customer Information Point in main concourse

  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note Adjacent to Platform 12
    • Penalty Fares TP
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: Yes
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 05:00 to 21:20
      Saturday - 05:00 to 21:20
      Sunday - 07:30 to 21:20
  • Subway/transit
    • Metro: Availability YES Yes
    • Metro: Note Tyne & Wear Metro runs from platforms adjacent to station concourse. For details: (
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property No
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 01163663587
    • Lost Property: URL
    • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 01163663587
    • Staffing Level YES Yes
  • Station Seating Areas
    • First Class Lounge Hours Monday - Friday - 06:15 to 21:00
      Saturday - 06:15 to 17:00
      Sunday - 10:00 to 21:00
  • Station Location & Directions
    • Latitude 54.96822056
    • Longitude -1.617285496
  • Airport
    • Availability YES Yes
    • Note Tyne & Wear Metro provides a daily, frequent direct train service to the Newcastle airport terminal. For details: (
  • Priority Lounge Information
    • First Class Lounge: Note


      South end of Platform 3

      Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

      Tickets Accepted

      • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
      • Any First Class Open ticket valid for travel on the London North Eastern Railway route
      • London North Eastern Railway First Advance (routed LNER /LNER & connections)
      • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
      • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
      • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
      • Inclusive Tour Tickets (Superbreaks etc)
      • Weekend First

      Restricted tickets

      • All First Class tickets valid only on other train operators, including Caledonian Sleepers



      Toilets / Meeting rooms, TV, newspapers


      Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits





  • Parking
    • Car Parking Details Parking 1:

      For a map of how to get to the car park, please click here.

      Operator Name: London North Eastern Railway
      Name: Long Stay Car Park
      Spaces: 454
      Off-peak: £5.00
      PerHour: N/A
      Daily: £17.00
      Weekly: £75.00
      Monthly: £277.00
      ThreeMonthly: £712.00
      SixMonthly: N/A
      Annual: £2130.00
      Saturday: £5.00
      Sunday: £5.00
      Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day.

      Number Accessible Spaces: 17
      Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Monday - Sunday - 04:00 to 23:00

      Parking 2:

      Entrance is at west side of Station
      Follow the Signs to the entrance vi

      Operator Name: London North Eastern Railway
      Name: Short stay
      Spaces: 27
      Off-peak: N/A
      PerHour: £2.00
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 3
      Accessible Spaces Note:

      The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces 

      Accessible Car Park Equipment Note:

      Short Stay Car Park, first twenty minutes free of charge.

      Cctv: Yes

  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note Outside the station
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
    • Note

      28 stands accommodating 56 cycles

    • Sheltered YES Yes
    • Spaces 122
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format here (
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL
  • Taxi Information
    • Availability YES Yes
    • Note Newcastle is alarge station, taxis are available 24/7 from the station taxi rank.
  • Other transportation
    • Port YES Yes
    • Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
    • Rail Replacement Services

      Rail Replacement Coaches leave from the front of the station.

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