Newcastle Train Station
Newcastle Train Station
Newcastle
Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL
Ticket office opening hours:
Monday - Friday - 06:00 to 19:00
Saturday - 07:00 to 19:00
Sunday - 07:30 to 19:00
Newcastle at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
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Grand Central sells tickets to and from every station in Britain. For trains from Newcastle to London, we also offer a range low-cost connecting fares via York, giving you the best value on train tickets to London.
To get started, type your destination or origin into the "Buy train tickets" box at the top of this page. test
Station Details
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Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge YES Yes
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
Monday - Friday - 04:00 to 00:15
Saturday - 04:00 to 23:30
Sunday - 07:00 to 00:15 -
Accesible Ticket Machine
Accessible machine are located on the main concourse
-
Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Helpline No
-
Helpline Contact Details
03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helpline Contact URL https://www.nationalrail.co.uk/
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National Key Toilets
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
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Step Free Access
https://www.orr.gov.uk/media/10955.
newcastle has a rnib 'map for all' located at the entrances to the station.
staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
coverage: partial station">Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Newcastle has a RNIB 'Map for All' located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: partial Station - Step Free Access Coverage Whole Station
- Staff Help
-
Airport
- Availability YES Yes
- Note Tyne & Wear Metro provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk (http://www.nexus.org.uk)
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/NCL.pdf)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
-
Location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
-
Note
28 stands accommodating 56 cycles
- Sheltered YES Yes
- Spaces 174
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
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Mail and Express Services
-
Post Box: Note
Outside the station
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Post Box: Note
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Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (http://btwifi.com/find)
- Telephone: Usage Type Cards And Coins
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Parking
-
Car Parking Details
Parking 1:
Operator Name: London North Eastern Railway
Name: Long Stay Car Park
Spaces: 454
Charges:
Off-peak: £8.00
Daily: £20.00
Weekly: £78.00
Monthly: £253.50
Annual: £2,145.00
Saturday: £8.00
Sunday: £8.00
Note:Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Number Accessible Spaces: 17
Accessible Spaces Note:Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Monday - Sunday - 04:00 to 23:00
Url: https://www.nationalrail.co.uk/
Parking 2:
Address:
Entrance is at west side of Station
Follow the Signs to the entrance vi
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 27
Charges:
PerHour: £3.50
Note:Short stay 21-60 mins - £3.50
Number Accessible Spaces: 3
Accessible Spaces Note:The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces
Accessible Car Park Equipment: No
Accessible Car Park Equipment Note:Short Stay Car Park, first twenty minutes free of charge.
Cctv: Yes
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
Parking 1:
-
Priority Lounge Information
-
First Class Lounge: Note
Located
South end of Platform 3
Opening hours
Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the LNER route
- LNER First Advance (routed LNER/LNER & connections)
- LNER First Class Reader Offer (routed LNER/LNER & connections)
- LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
- Inclusive Tour Tickets
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
-
First Class Lounge: Note
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
-
Station Location & Directions
- Latitude 54.96822056
- Longitude -1.617285496
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Station Seating Areas
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First Class Lounge Hours
Sunday - 09:00 to 20:00
Saturday - 06:15 to 17:00
-
First Class Lounge Hours
Sunday - 09:00 to 20:00
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property No
- Post Box YES Yes
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley YES Yes
- Wifi YES Yes
- Waiting Room YES Yes
-
Lost Property
Phone number: 01163663587
- Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 01163663587
- Staffing Level YES Yes
-
Subway/transit
- Metro: Availability YES Yes
- Metro: Note Tyne & Wear Metro runs from platforms adjacent to station concourse. For details: www.nexus.org.uk (http://www.nexus.org.uk)
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Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:00 to 19:00
Saturday - 07:00 to 19:00
Sunday - 07:30 to 19:00
-
Ticket Office Hours
Monday - Friday - 06:00 to 19:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
- Customer Service Note Adjacent to Platform 12
- Penalty Fares GR
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Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: No
-
Taxi Information
- Availability YES Yes
- Note Newcastle is alarge station, taxis are available 24/7 from the station taxi rank.
-
Other transportation
- Port YES Yes
- Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
-
Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.