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Warm weather notice

Due to expected high temperatures we may experience short-notice timetable changes due to track speed restrictions. Make sure you check travel information ahead of your journey and bring plenty of water to stay hydrated. - Find out more

Last updated 04:10 pm, 22/07

Information for customers who booked travel before June 19 and need to amend their travel date

If you purchased a ticket through prior to June 19th 2019 and need to amend it, please click here. - Find out more

Last updated 08:43 pm, 18/06

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Newcastle-upon-Tyne station
Neville Street
Tyne & Wear


Ticket office opening hours:

Monday - Friday - 05:00 to 21:20
Saturday - 05:00 to 21:20
Sunday - 07:30 to 21:20

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
    • Accesible Ticket Machine

      Accessible machine are located on the main concourse 

    • Booking Office Counter

      Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

    • Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
    • Helpline No
    • National Key Toilets The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
    • Step Free Access

      Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Assistance meeting point is Customer Information Point in main concourse

  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note Adjacent to Platform 12
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 05:00 to 21:20
      Saturday - 05:00 to 21:20
      Sunday - 07:30 to 21:20
  • Subway/transit
    • Metro: Availability YES Yes
    • Metro: Note Tyne & Wear Metro runs from platforms adjacent to station concourse. For details: (
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 0845 059 3587
    • Lost Property: URL
    • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0845 059 3587
    • Staffing Level YES Yes
  • Station Seating Areas
    • First Class Lounge Hours Monday - Friday - 06:15 to 21:00
      Saturday - 06:15 to 17:00
      Sunday - 10:00 to 21:00
  • Station Location & Directions
    • Latitude 54.96822056
    • Longitude -1.617285496
  • Airport
    • Availability YES Yes
    • Note Tyne & Wear Metro provides a daily, frequent direct train service to the Newcastle airport terminal. For details: (
  • Priority Lounge Information
    • First Class Lounge: Note


      South end of Platform 3

      Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

      Tickets Accepted

      • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
      • Any First Class Open ticket valid for travel on the London North Eastern Railway route
      • London North Eastern Railway First Advance (routed LNER /LNER & connections)
      • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
      • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
      • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
      • Inclusive Tour Tickets (Superbreaks etc)
      • Weekend First

      Restricted tickets

      • All First Class tickets valid only on other train operators, including Caledonian Sleepers



      Toilets / Meeting rooms, TV, newspapers


      Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits





  • Parking
    • Car Parking Details Parking 1:

      For a map of how to get to the car park, please click here.

      Operator Name: London North Eastern Railway
      Name: Long Stay Car Park
      Spaces: 454
      Off-peak: £7.50
      PerHour: N/A
      Daily: £17.00
      Weekly: £75.00
      Monthly: £277.00
      ThreeMonthly: £712.00
      SixMonthly: N/A
      Annual: £2130.00
      Saturday: £8.00
      Sunday: £8.00

      Long Weekend rate £23 Friday to Monday, you must exchange your car park entry ticket at the Travel Centre before leaving on your outward journey otherwise normal rates are payable.  

      Number Accessible Spaces: 17
      Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Monday - Sunday - 04:00 to 23:00

      Parking 2:

      Entrance is at west side of Station
      Follow the Signs to the entrance vi

      Operator Name: London North Eastern Railway
      Name: Short stay
      Spaces: 27
      Off-peak: N/A
      PerHour: £2.00
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 3
      Accessible Spaces Note:

      The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces 

      Accessible Car Park Equipment Note:

      Short Stay Car Park, first twenty minutes free of charge.

      Cctv: Yes

  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note Outside the station
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
    • Note

      28 stands accommodating 56 cycles

    • Sheltered YES Yes
    • Spaces 122
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format here (
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL
  • Taxi Information
    • Availability YES Yes
    • Note Newcastle is alarge station, taxis are available 24/7 from the station taxi rank.
  • Other transportation
    • Port YES Yes
    • Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
    • Rail Replacement Services

      Rail Replacement Coaches leave from the front of the station.

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