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New Cross Train Station

New Cross

New Cross station
Amersham Vale
off New Cross Road
New Cross
Greater London
SE14 6LD

GET DIRECTIONS

Ticket office opening hours:

Saturday - 06:10 to 20:00
Sunday - 08:10 to 20:00

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note Platform C- Available during staffing hours
  • Ticketing Services & Information
    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On way in to access trains
    • Penalty Fares SE
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: Yes

       Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

  • Ticketing Hours
    • Ticket Office Hours Saturday - 06:10 to 20:00
      Sunday - 08:10 to 20:00
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property Phone number: 0345 322 7021

      Operator Name: Southeastern Customer Services
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note 0345 322 7021
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0345 322 7021
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.47635659
    • Longitude -0.032995347
  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - 06:10 to 00:20
      Saturday - 06:10 to 00:20
      Sunday - 06:10 to 00:20
    • Accessible Taxis

      Accessible taxis are available to book

    • Accesible Ticket Machine

      station forecourt/ booking hall

    • Booking Office Counter Counters can be raised or lowered to suit all customers
    • Customer Help Point On platform
    • Helpline No
    • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note *Helpline closed on Christmas Day
    • National Key Toilets Platform c- Available during staffing hours
    • Step Free Access This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help This station is not continuously staffed please see staffing times for details of when staff are available.
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around New Cross station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV No
    • Location on platform c
    • Note You may leave your cycle in the rack provided however you do so at your own risk.
    • Sheltered YES Yes
    • Spaces 22
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/NWX.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Other transportation
    • Rail Replacement Services

      Bus stop V on New Cross Road. 

Useful links
Ticket types and fares

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Ticket types and fares
Destinations and attractions

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Destinations & attractions
Changes to train times

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Changes to train times
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Popular routes