Mortlake

• NO Waiting room
• YES Ticket machine
• NO Toilet
• NO Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - 06:00 to 22:00
    Saturday - 06:00 to 22:00
    Sunday - 06:00 to 22:00
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Help points are available on all platforms
  • Helpline YES Yes
  • National Key Toilets The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
  • Step Free Access

    There is step-free access to both platforms at Mortlake.

    Interchange - there is no step free interchange between platforms at Mortlake, passengers must either use the stepped footbridge or go round via the level crossing.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station

• Restrooms
  • Toilets No
  • Baby Change No
  • Toilets Note Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On Platform 2
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:25 to 19:50
    Saturday - 08:30 to 19:00
    Sunday - 09:30 to 16:00

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area No
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.46835266
  • Longitude -0.266591584

• Parking
  • Car Parking Details

    Weekend tickets available after 1200 Fridays £6.00

    Off Peak from 1600 Monday to Friday

    
    
    Name: Station Car Park
    Spaces: 13
    Charges:
    Off-peak: £2.00
    PerHour: N/A
    Daily: £6.30
    Weekly: £31.50
    Monthly: £96.60
    ThreeMonthly: £289.80
    SixMonthly: N/A
    Annual: £987.00
    Saturday: £2.00
    Sunday: £2.00
    Note:

    Bank Holiday £2.00 

    
    
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Mortlake station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Platform 2

  • Sheltered YES Yes
  • Spaces 132
  • Type
    Compound
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MTL.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    To Barnes: Mortlake High Street, bus stop A

    To Richmond: Mortlake High Street, bus stop B