Mortlake Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• NO Impaired Access Staff

Station facilities

• Accessibility
  • National Key Toilets YES Yes
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Help points are available on all platforms
  • Helpline YES Yes
  • Helpline Contact Details 0800 5282100
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note 24 hours a day, except Christmas Day and Boxing Day
    
  • National Key Toilets The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
  • Step Free Access

    Step-free category B Station - There is step-free access to both platforms.

    Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.

    Please be aware that this station has no tactile paving on the platform edge.

    
    Coverage: whole Station
  • Step Free Access Coverage No Part of Station

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Mortlake station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:25 to 19:50
    Saturday - 08:30 to 19:00
    Sunday - 09:30 to 16:00

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

• Parking
  • Car Parking Details

    Weekend tickets available after 1200 Fridays £7.90

    Off Peak from 1600 Monday to Friday

    
    
    Name: Station Car Park
    Spaces: 13
    Charges:
    Off-peak: £3.50
    PerHour: N/A
    Daily: £6.90
    Weekly: £34.50
    Monthly: £105.90
    ThreeMonthly: £317.70
    SixMonthly: N/A
    Annual: £1089.00
    Saturday: £3.50
    Sunday: £3.50
    Note:

    Bank Holiday £3.50

    
    
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Station Location & Directions
  • Latitude 51.46835266
  • Longitude -0.266591584

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Platform 2

  • Sheltered YES Yes
  • Spaces 132
  • Type
    Compound
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MTL.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On Platform 2
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Mortlake ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Station Information
  • Post Box YES Yes
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Shops No
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Staffing Level YES Yes

• Other transportation
  • Rail Replacement Services

    To Barnes: Mortlake High Street, bus stop A

    To Richmond: Mortlake High Street, bus stop B