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Merstham Train Station

Merstham Train Station

Merstham

Merstham station

Station Road
Merstham
Surrey
RH1 3ED

Ticket office opening hours:

Monday - Friday - 06:10 to 19:35
Saturday - 06:10 to 19:35
Sunday - 08:30 to 16:40

GET DIRECTIONS

Merstham at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - open 24h
    • Impaired Access Staff Help Hours Monday - Friday - 05:50 to 20:30
      Saturday - 05:50 to 20:30
      Sunday - 06:00 to 20:30
    • Accesible Ticket Machine

      All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

      Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

    • Helpline YES Yes
    • Helpline Contact Details

      For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

      • Phone - 0800 138 1016
      • Textphone - 0800 138 1018


      Phone number: 0800 138 1016
    • Helpline Contact URL https://www.southernrailway.com/travel-information/travel-help/assisted-travel
    • Helpline Open Note

      The assisted travel helpline is not available on Christmas Day.


    • Impared Mobility Set Down

      Located at the front of the station

    • Step Free Access

      This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.

      The Assistance Meeting Point is by the Ticket Office.


      Coverage: partial Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

      If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

      • pressing the 'emergency & assisted travel' Help Point button
      • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
      • texting us on 07970 511077

      We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

      Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

  • Baggage Services

    • Left Luggage: Available No
  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MHM.pdf).
  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location

      Located outside the front of the station and on platforms 1 and 2.

      Cycles are left at owners risk. Abandoned cycles may be removed.

    • Note

      Cycles are left at owners risk. Abandoned cycles may be removed.

    • Sheltered YES Yes
    • Spaces 112
    • Type
      Stands
      Racks
  • Dining and Shopping

    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)
  • Parking

    • Car Parking Details
  • Restrooms

    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      Located on platform 1.

  • Station Location & Directions

    • Latitude 51.26415181
    • Longitude -0.150223451
  • Ticketing Hours

    • Ticket Office Hours Monday - Friday - 06:10 to 19:35
      Saturday - 06:10 to 19:35
      Sunday - 08:30 to 16:40
  • Ticketing Services & Information

    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Oyster Notes

      Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

    • Smartcard Notes key smartcard webpage on the southern website.

      ">Smartcard Issued: Yes
      Smartcard Validator: Yes

      For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

  • Taxi Information

    • Availability YES Yes
    • Note YES
  • Other transportation

    • Rail Replacement Services

      Please click the link for details regarding the rail replacement bus location.


      Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/6q8z Y P X Vdvb6 Lns I2wd H Mq/a39bc96a272af752b58eda8d15f79c59/2025-01_ C I_ S N_ R R B_ M H M_ D R.pdf

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.