Merstham Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Taxi Information
  • Availability YES Yes
  • Note YES

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:10 to 19:35
    Saturday - 06:10 to 19:35
    Sunday - 08:30 to 16:40

• Station Location & Directions
  • Latitude 51.26415181
  • Longitude -0.150223451

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platform 1 

• Station Information
  • Post Box No
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property
    Operator Name: Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Staffing Level YES Yes

• Parking
  • Car Parking Details Phone number: 01895 262122
    
    Operator Name: A P C O A Parking U K
    Name: Station Car Park
    Spaces: 195
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £6.70
    Weekly: £27.50
    Monthly: £106.40
    ThreeMonthly: £294.70
    SixMonthly: N/A
    Annual: £1098.50
    Saturday: £6.60
    Sunday: £2.25
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Free Parking is offered to all Blue Badge holders.

    All Blue Badge holders need to register their vehicles on  A P C O A Blue Badge Portal or A P C O A Connect, alternatively please call 01895 262122. Please ensure that your Blue Badge is displayed at all times when parking at this station car park. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge. You will need to register but parking is still free for Blue Badge holders.

    
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.southernrailway.com/travel-information/plan-your-journey/car-parking

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Station front, Platforms 1 and 2
  • Note Cycles are left at owners risk. Abandoned cycles may be removed.
  • Sheltered YES Yes
  • Spaces 112
  • Type YES

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MHM.pdf).

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:50 to 20:30
    Saturday - 05:50 to 20:30
    Sunday - 06:00 to 20:30
  • Accesible Ticket Machine All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
  • Helpline YES Yes
  • Helpline Contact Details If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note The assisted helpline is not available on Christmas Day.
    
  • Impared Mobility Set Down Located at the front of the station
  • National Key Toilets No
  • Step Free Access

    This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.
    
    Assistance Meeting Point is the Ticket Office.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

    Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

    If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

    "¢ pressing the 'emergency & assisted travel' Help Point button
    "¢ calling us on the freephone number 0808 168 1238
    "¢ texting us on 07970 511077

    We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

    Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

• Other transportation
  • Rail Replacement Services Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.