Malvern Link

• YES Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
  • Impaired Access Staff Help Hours Mon,Tue,Wed,Thu - 06:30 to 13:00
    Friday - 06:30 to 18:00
    Saturday - 08:00 to 14:00
  • Accessible Taxis

    Accessible taxis are not available

  • Booking Office Counter

    1 to 1 contact with ticket office staff

  • Helpline YES Yes
  • Helpline Contact Details 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets N/A
  • Nearest Stations with Facilities GMV
  • Step Free Access

    Level access to Hereford platform from car park via side gate. Footbridge with 21 steps up and down between platforms. Step-free access to Birmingham platform (2) via slope from side road. Step free route between platforms is 400m. 1 step to Booking Hall from both main entrance and Hereford platform.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    
    This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
    All of our trains have ramps on board that our conductors are trained to use.

    We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

      Please contact West Midlands Railway Passenger Assist team on 0800 0248998

• Restrooms
  • Toilets No
  • Baby Change No
  • Toilets Note N/A

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note A Permit to Travel machine is available for use when the Ticket Office is closed.
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Mon,Tue,Wed,Thu - 06:30 to 13:00
    Friday - 06:30 to 18:00
    Saturday - 08:00 to 14:00
    Sunday

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note lang=EN Please contact our Contact Centreteam on: 0333 311 0039. lang=EN Who are open during the following times: lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. lang=EN **Malvern Link Station is accredited by the Secure Station Scheme**
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.12538603
  • Longitude -2.319857656

• Parking
  • Car Parking Details Website: https://uk.parkindigo.com/en/west-midlands-trains
    Email: [email protected]
    Phone number: 0330 1235 247
    
    Operator Name: Indigo
    Name: Station Car Park
    Spaces: 96
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £1.00
    Weekly: £4.20
    Monthly: £15.50
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £152.00
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 6
    Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Malvern Link station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Sheltered no
  • Spaces 25
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MVL.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Link 01684 566665

• Other transportation
  • Rail Replacement Services

    In the event of engineering the bus/coach will collect from:

    FOR SERVICES TOWARDS WORCESTER buses will depart from the A449 Worcester Road, adjacent to the station.

    FOR SERVICES TOWARDS HEREFORD buses will depart from the A449 Worcester Road, opposite the station.