Maidstone West Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 23:00
    Saturday - 06:00 to 23:00
    Sunday - 06:40 to 23:40
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine booking hall
  • Booking Office Counter Counters can be raised or lowered to suit all customers
  • Customer Help Point On platform
  • Helpline No
  • National Key Toilets

    On platform 2. 

  • Step Free Access Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help This station is not continuously staffed please see staffing times for details of when staff assistance is available.

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note Platform 2

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 12:50
    Saturday - 06:10 to 12:50
    Sunday

• Station Information
  • ATM YES Yes
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.2704626
  • Longitude 0.515780027

• Parking
  • Car Parking Details

    From 1st June - new off peak evening rate (after 18:00) - £1.50

    
    Email: [email protected]
    Phone number: 03301 235 247
    
    Operator Name: Saba Park Solutions U K Limited
    Name: Station Car Park
    Spaces: 54
    Charges:
    Off-peak: £5.40
    PerHour: N/A
    Daily: £6.10
    Weekly: £26.30
    Monthly: £99.60
    ThreeMonthly: £296.40
    SixMonthly: £592.90
    Annual: £1036.50
    Saturday: £4.00
    Sunday: £1.00
    Note:

    From 1st June - new off peak evening rate (after 18:00) - £1.50

    
    
    Number Accessible Spaces: 2
    Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Maidstone West station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location Platform 2
  • Note You may leave your cycle in the rack provided however you do so at your own risk.
  • Sheltered YES Yes
  • Spaces 44
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/MDW.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note in approach road

• Other transportation
  • Rail Replacement Services

    Station car park