Kew Gardens Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 05:20 to 01:15
    Saturday - 05:20 to 01:15
    Sunday - 07:10 to 00:10
  • Accessible Taxis

    Contact taxi operator directly

  • Accesible Ticket Machine

    Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

  • Helpline No
  • Impared Mobility Set Down

    Drop-off point close by with drop curb but no safe crossing.

  • Nearest Stations with Facilities

    Richmond 

  • Step Free Access

    There is step free access between the street and all platforms, but be aware that it is not possible to interchange between Eastbound and Westbound platforms without a street journey. Step free access via Ramps from London under ground and over ground services. Customer must inform station staff of entry to arrange assistance. If customers are travelling west and want to access east (Kew Gardens) stay on train to Richmond and travel back to Kew Gardens.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note Male and female toilets on the platform - no charge.

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket Halls
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note District Line

• Station Information
  • ATM YES Yes
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 0343 222 1234
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note TFL Customer Services  Tel:  0343 222 1234
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Station Seating Areas
  • Seated Area: Note There are no seats in the ticket hall. Seats are available on the platform.

• Station Location & Directions
  • Latitude 51.4776154969
  • Longitude -0.2849616483

• Airport
  • Availability YES Yes
  • Note Interchange at Hammersmith, or Turnham Green then Acton Town, for the Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earls Court for National Rail services to Gatwick from West Brompton.

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Kew Gardens station (http://btopenzone.hotspot-directory.com)

• Mail and Express Services
  • Post Box: Note

    Outside Lloyds Pharmacy. 

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Sheltered YES Yes
  • Spaces 28

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Please see TfLs interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.tfl.gov.uk/tfl/contact/lostproperty

• Taxi Information
  • Availability YES Yes
  • Note Mini cab office outside the station.