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Kew Gardens Train Station

Kew Gardens Train Station

Kew Gardens

Kew Gardens station

Station Approach
Kew
Greater London
TW9 3BZ

Ticket office opening hours:

no information

GET DIRECTIONS

Kew Gardens at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Staff Help Hours Monday - Friday - 05:20 to 01:15
      Saturday - 05:20 to 01:15
      Sunday - 07:10 to 00:10
    • Accesible Ticket Machine

      Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
    • Helpline No
    • Helpline Contact Details

      0343 222 1234 or 020 3031 9331 (Textphone)
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Mobility Set Down

      Drop-off points at western and eastern entrances with drop kerbs
    • Nearest Stations with Facilities

      Richmond 
    • Step Free Access

      Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station

  • Airport

    • Availability YES Yes
    • Note Interchange at Hammersmith, or Turnham Green then Acton Town, for the Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earls Court for National Rail services to Gatwick from West Brompton.

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.tfl.gov.uk/tfl/contact/lostproperty

  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note Please see TfLs interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html

  • Cycle Storage

    • Availability No
    • Closed Circuit TV No
    • Sheltered No
    • Spaces No

  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes

  • Mail and Express Services

    • Post Box: Note

      Near Lloyds Pharmacy outside western entrance.

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Kew Gardens station (http://btopenzone.hotspot-directory.com)

  • Restrooms

    • Toilets YES Yes
    • Baby Change No
    • Toilets Note

      Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.

  • Station Location & Directions

    • Latitude 51.4776154969
    • Longitude -0.2849616483

  • Station Seating Areas

    • Seated Area: Note

      There are no seats in the ticket hall. Seats are available on the platform.

  • Station Information

    • ATM YES Yes
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area No
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi YES Yes
    • Waiting Room No
    • Lost Property Phone number: 0343 222 1234
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note TFL Customer Services  Tel:  0343 222 1234
    • Lost Property Number 0343 222 1234
    • Staffing Level YES Yes

  • Subway/transit

    • Metro: Availability YES Yes
    • Metro: Note District Line

  • Ticketing Services & Information

    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note Ticket Halls
    • Penalty Fares LT
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No

  • Taxi Information

    • Availability YES Yes
    • Note Mini cab office outside the station.

  • Other transportation

    • Rail Replacement Services

      Replacement buses will usually stop in Kew Road at the Victoria Gate stops.

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.